ServiceNow Strategic Portfolio Management Reviews

Name: ServiceNow Strategic Portfolio Management
Brand: ServiceNow
Rating: 4 (27 reviews)

Vendor: ServiceNow

4.0 out of 5

27 reviews
96% willing to recommend

239 followers

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What is ServiceNow Strategic Portfolio Management?UNIXBusinessApplication
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ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

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ServiceNow Strategic Portfolio Management is the #3 ranked solution in top Project Portfolio Management solutions and #5 ranked solution in top Enterprise Agile Planning Tools. PeerSpot users give ServiceNow Strategic Portfolio Management an average rating of 8.0 out of 10. ServiceNow Strategic Portfolio Management is most commonly compared to Microsoft Azure DevOps: ServiceNow Strategic Portfolio Management vs Microsoft Azure DevOps. ServiceNow Strategic Portfolio Management is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Buyer's Guide

ServiceNow Strategic Portfolio Management

March 2024

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Featured reviews

FabrizioMagistrelli

Head of Business Applications at Bio Products Laboratory Limited

Jan 4, 2023

We wanted to build not just in operations but a whole system, service portfolio, and strategic portfolio. We're using it to map the IT strategy and our capabilities. Our service portfolio could help us form a long-term perspective to see where our deficiencies are and continuously improve. We only…

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Bharat Nutakki

Practice Manager at YASH Technologies

May 19, 2022

We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization. If it can be part of the out-of-the-box functionality, it would be great. It will save a lot of time for partners like us. It will also be beneficial for customers.

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MohammedHashim

Principal Architect at Brillio

Aug 16, 2022

A major improvement we would like to see is definitely around agile management. They have improved over the last many years, in all fairness, yet there are many things they can do from an agile and scrum management perspective. What is challenging for us is managing the finance. We still depend upon our classic Oracle NetSuite for many of these financial planning and organizing. While many features exist in ServiceNow, it is not far along with what we have in the Oracle world. Predominantly, we have to manually write the scripts and all the custom rules for much of the whole financial annual planning and monthly planning. It's not out-of-the-box. There's a lot of customization, so I'll have to buy an expensive product like ServiceNow and then have a tech deck for it. I'll have to keep a big developer team on staff to build these things out. One of the things they should definitely change is the number of out-of-the-box options. The native feature that comes with this financial planning is something that needs to change. For example, if I have to see some of these permutations and combinations, like how I see them on a spreadsheet, I should be able to import them. Everybody doesn't log into the portal. I need to figure out: how can I do it manually, upload it, and then have the XLSM take these macros and run? That is the one automation I would definitely like to see. The finance teams, they're well-versed in using Excel. I cannot go and insist to them that they should start using my folders. I would love to see some compatibility where we could have something like a spreadsheet in Excel and then put it onto ServiceNow and have it reflected.

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ServiceNow Strategic Portfolio Management market share

Product category:

As of March 2024, the market share of ServiceNow Strategic Portfolio Management in the Project Portfolio Management category stands at 17.1%, marking an increase of 18.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Project Portfolio Management

Key learnings from peers

Last updated Apr 16, 2024

Valuable Features

"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The solution is scalable."

Room for Improvement

"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The product comes with little options out of the box."

Pricing

"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The tool is expensive."
"The solution is expensive."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ServiceNow Strategic Portfolio Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

11%

Government

11%

Computer Software Company

10%

Healthcare Company

Insurance Company

Energy/Utilities Company

Retailer

Construction Company

Real Estate/Law Firm

University

Educational Organization

Comms Service Provider

Non Profit

Wholesaler/Distributor

Hospitality Company

Performing Arts

Legal Firm

Transportation Company

Recreational Facilities/Services Company

Media Company

Logistics Company

Pharma/Biotech Company

Outsourcing Company

Aerospace/Defense Firm

Compare ServiceNow Strategic Portfolio Management with alternative products

Learn more about ServiceNow Strategic Portfolio Management

ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

ServiceNow SPM Best Practices

Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

ServiceNow Strategic Portfolio Management Benefits:

ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

Big Picture Visualization
Improved Decision Making
Improved Process Management
Seamless Scalability
Increased Productivity
Improved Efficiency
Improved Time Management
Better Outcomes
Improved Communication
Comprehensive Reporting and Tracking
Improved Return on Investment

ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

Reviews from Real Users

“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

ServiceNow Strategic Portfolio Management was previously known as IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM.