Share your experience using Zscaler CSPM

It ensures a secure online environment for our users, irrespective of their location. By routing all internet traffic through the Zscaler Cloud, users can browse safely, shielded from malicious content. Whether connected from the office or home network, Zscaler enforces our defined policies consistently.

Our users experience a safe and secure internet connection, whether they are in the office or connecting via their home Wi-Fi network or a public network. The Zscaler policy governs their internet access consistently, eliminating the reliance on individual IPs.

We utilize a shared security VPN for users to establish a connection between their devices and the Zscaler Cloud, enabling them to access the office network. This secure connection allows users to connect to the Zscaler VPN and access the resources on the office network, making it a highly valuable component of our system.

Occasionally, issues arise in the LogStack by a third party, particularly for government websites accessed by numerous users. This can trigger false positives, causing certain IP ranges to be perceived as a security threat or associated with malicious activities, resulting in blocks. In such instances, we often find ourselves waiting for the block to be lifted or having to engage with the concerned website administrators. This is where Zscaler's expertise becomes crucial in addressing false positive blocks, as these incidents might not necessarily indicate malicious intent but could be errors affecting access to the platform. It is recommended that they incorporate EDR features into their offerings.

We have been working with it for more than a year.

It demonstrates overall stability and effectively upholds the smooth functioning of the entire infrastructure. We haven't encountered any issues with it. I would rate it nine out of ten.

In terms of scalability, our current setup is sufficient for our needs. We have a user base exceeding ten thousand. It's a ubiquitous tool for everyone in the business. Nearly all users utilize it for internet browsing every single day. I would rate it nine out of ten.

The technical support team effectively manages and provides robust support for the solution. I would rate it eight out of ten.

Positive

I used Websense before, but Zscaler maintains consistent policies whether users are in the office, at home, or in public places, offering a more convenient experience.

The initial setup process was time-consuming and encountered issues, particularly with logs. Although I wasn't present during the setup, it has been reported that significant time and numerous challenges were involved. On a scale of one to ten, I would rate it five.

The deployment itself didn't take much time, but the challenge arose in identifying and resolving issues faced by numerous users. It took considerable time to pinpoint these issues. Maintenance is handled with support directly from Zscaler, and our existing security admin team oversees the management of both Zscaler Cloud and their skills.

We have observed a return on investment in a stable setup, ensuring secure internet access for users and instilling trust in the solution.

I would recommend anyone contemplating this product to carefully consider it. They can evaluate and explore the solution by taking a demo to better understand the technology. Once satisfied with the demo, they can proceed with rolling out the solution. Overall, I would rate it eight out of ten.

Public Cloud

Other

It’s a SaaS platform. It enables enterprise security and provides the advantage of SaaS applications while protecting our valuable digital assets from cyber threats.

The product provides a seamless user experience. It provides enhanced security, SSO login, and real-time visibility. Data protection is fine.

The product is not reliable. ZTNA must be improved. It is slow sometimes. It is unreliable. It’s lengthy to troubleshoot.

I have been using the solution for two years.

The tool is stable. There are no vulnerabilities. Everything works well. It provides real-time threat updates and monitoring.

The tool is scalable. Almost 60 to 70% of the people in my company are using the solution. Our entire network is on Zscaler.

Technical support is good. When we raise an incident, the team provides support immediately. Support depends on whether we have a normal license or a premium one.

We were using other platforms like McAfee before. We switched to Zscaler because we needed a solution that is easy to handle, deploy, and monitor. We needed real-time monitoring.

The solution provides ease of deployment. We do not require any physical appliance. We must have an understanding of the technology. There are two tunnels. We must know which tunnel is which tunnel will secure our network better.

The solution is deployed on the private cloud provider Zscaler Private Access and the public cloud provider Zscaler Internet Access. It is easy to deploy the tool on any cloud like AWS and Azure.

I recommend the product to others. The reliability and monitoring features must be improved. The traffic flow is slow sometimes. Overall, I rate the tool an eight out of ten.

Private Cloud

Other