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Examples of the 84,000+ reviews on PeerSpot:

Prince Barai - PeerSpot reviewer
Back End Developer at Agnos Inc.
Real User
Top 5
The prebuilt connectors save a lot of time and money, but the customer support and price must be improved
Pros and Cons
  • "The prebuilt connectors have saved our customers a lot of time and money."
  • "The technical support team's response time must be improved."

What is our primary use case?

We use the solution to fetch large amounts of data that our clients have stored. We use it for migration.

What is most valuable?

API Sharing is valuable. The prebuilt connectors have saved our customers a lot of time and money. It helps build things quickly.

What needs improvement?

The product must create more awareness and enable more use cases. It will help us use the solution for current problems. The vendor must reach out to the technical leads of organizations and teach them how to use the tool.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

We have faced a few issues. We reached out to support and got them resolved.

What do I think about the scalability of the solution?

We had 500 to 1000 users in our organization.

How are customer service and support?

I rate the customer support a seven to eight out of ten. The technical support team's response time must be improved. The support team must provide certain services on demand on a priority basis. They must provide resolutions to queries within six or eight hours. The resolution must be faster.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was very straightforward. The customer support team solved all our doubts.

What's my experience with pricing, setup cost, and licensing?

The tool is a bit expensive. However, we must pay a premium price for the best solutions. It would be great if the pricing could be reduced by 20% to 30%. Then, medium-level companies would be able to afford the solution easily.

What other advice do I have?

Our customer’s system is very old. We are trying to upgrade it. We are extracting data from the system and sending it to Salesforce. The product is a good option if we want to build process automation for data. It can be done quickly through the tool. We need not do coding and waste our time and efforts.

The ease of learning depends on the person who is learning the product. It depends on whether they come from a developer background. It would be easy to learn if they have some experience in coding and have worked on integrations. I haven’t faced many challenges while scaling our integration solutions with MuleSoft Composer. The drag-and-drop interface has not impacted our project deployment time much. The customer support and price can be improved. Overall, I rate the tool a seven out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Prince Verma - PeerSpot reviewer
Cloud Infrastructure consultant at a computer software company with 201-500 employees
Real User
Top 5
Provides excellent templates and connectors and streamlines data integration tasks
Pros and Cons
  • "Connectors are very useful for streamlining data integration tasks."
  • "It would be helpful if the vendor could provide more data connectors."

What is our primary use case?

The solution is used to create automation as a part of SIEM. It is also part of the security orchestration. When we need automation, we use Sentinel to create a playbook. We can automate things according to the playbook. Sentinel, playbooks, and Logic Apps are interconnected.

What is most valuable?

Templates are valuable. There are formulas so that we can modify them according to our needs. Connectors are very useful for streamlining data integration tasks. The solution has a lot of data connectors.

What needs improvement?

The solution must generate more templates. Pre-defined templates would make automation easy for engineers. There must be a separate portal for Logic Apps. It must provide features like drag and drop and image import. It would be helpful if the vendor could provide more data connectors.

For how long have I used the solution?

I have been using the solution for one and a half years.

What do I think about the stability of the solution?

We did not have any breakdowns. It is a useful feature of Azure.

What do I think about the scalability of the solution?

The number of users depends on the clients. If the clients require anything, they can create an incident, and we receive an alert on the console, just like ServiceNow. It is really useful. We need not log in to Azure repeatedly. We have visibility into alerts and threats. It helps with threat hunting.

How was the initial setup?

The installation was neither easy nor difficult. We must know about subscriptions and permissions. We must know what roles are required to install it and what subscriptions are required to integrate with the third-party products.

What's my experience with pricing, setup cost, and licensing?

If we have P1 and P2 subscriptions, Microsoft will not charge us for creating applications on the Azure portal.

What other advice do I have?

I will recommend the tool to others. It is not only useful for automation but also for monitoring Azure storage. Overall, I rate the product a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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