Veritas Enterprise Vault is an archive solution for email and files. It provides indexes for searching the archives and also provides integration to Outlook as a plugin. Initially, the solution was to make Exchange smaller to speed up the backup. This was not the case when Office 365 was deployed with the archive mailbox. It has the possibility to archive and protect emails from changes. So, now it's something like legal and ransomware protection.
There were some issues with the product's scalability. We have different problems because the solution's setup is not as straightforward as it used to be. We are now limited by the support of Veritas, which communicates with us during the setup. The quality of support by Veritas has declined in the last year.
The solution's setup takes two to three days, and the preparation phase of obtaining the required information takes quite a long. To start this, it usually requires a few weeks of communicating with different admins and setting up the Active Directory for the HN environment and SQL environment because it uses the SQL database for storing the archive.
The biggest trouble in the company is deciding how to set the policies for archiving and who will decide what we will archive or not.
Veritas Enterprise Vault is an expensive solution. It's probably not that pricey by itself, but it's always difficult to compare to something that is free. That is the issue with the Office 365 archive mailbox included in the subscription. Some extra cost for the solution needs to be paid by not IT but for legal or compliance requirements.
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
You can set up the gateway, which will copy every incoming and outgoing email to the archive independently of the mailbox. Even if the user deletes this mailbox, it is still available in the archive. It can be a compliant solution that monitors all incoming and outgoing emails.
The solution allows you to place a legal hold on some emails if you find them important. It allows the deletion of the data from the archive if it expires in ten years. It allows you to place a legal hold on this data even if it's expired. The solution's user experience and administrative interface for managing archives are quite straightforward and not complex.
It doesn't take many employees to maintain the solution. I would recommend the cloud version of the solution because it's easy to run. Most issues with the on-premises version were related to the upgrade process for the SQL or Enterprise Vault parts. If it's running on the cloud, you only have to set the policies and outsource them.
Overall, I rate the solution an eight out of ten.