We use the solution for centralized management of PCs and user accounts.
The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.
Use our online form to submit your review. It's quick and you can post anonymously.
We use the solution for centralized management of PCs and user accounts.
We tried other tools, but sometimes the user interfaces of other tools are a little bit difficult to understand.
The product enables device management. It is one of the reasons why we chose it. We can remotely help people. We can also do installation remotely. We needed LDAP and RADIUS server. The website is pretty straightforward. We have users, devices, and groups. It's easy to understand. It has a small learning curve. The product provides multi-factor authentication. We needed that.
We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in JumpCloud.
I have been using the solution for half a year.
I reported an issue. The support person contacted me. However, they didn’t come up with a solution yet. Support is not good enough.
Neutral
We were using internal Linux tools before. They were pretty old. Now, we are migrating to JumpCloud.
The initial setup is straightforward. Many helpful tools are available on the web, and there is a lot of helpful documentation. We will need knowledge of Windows and Linux. The product can be deployed in half a year. Our plan is to deploy it completely by the end of the year.
The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can get premium support, too.
We also considered Okta. It is more suitable for Windows. If someone wants a tool for Windows, then Okta is pretty good. However, we want a solution for Windows and Linux. We also wanted LDAP. JumpCloud stands out in those things. Okta can do it, but not in the way that we would like it to.
The tool can be improved. I will recommend the solution to others. Overall, I rate the product an eight out of ten.
My company's clients use JumpCloud to manage devices from Apple.
The most valuable feature of the solution is Windows Out of Box Experience (OOBE). The application management capabilities of the solution also work well.
For improvement, the tool should introduce more customization options.
I have been using JumpCloud for three years. My company operates as a service provider and integrator of solutions, and for JumpCloud, my company functions as its reseller. I don't know the exact version of JumpCloud I use.
Stability-wise, I rate the solution a nine out of ten.
Scalability-wise, I rate the solution a ten out of ten.
Around 5000 users in my company use the solution.
I rate the technical support a nine out of ten.
Positive
I rate the initial setup a nine on a scale of one to ten, where one is difficult and ten is easy.
The initial setup was straightforward.
JumpCloud is a SaaS solution, so it is deployed on a public cloud by AWS.
Considering from an end-to-end perspective, the deployment project takes around a month.
I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive.
There are no costs in addition to standard licensing fees.
I would tell those planning to use the solution that they get in touch with a good partner for implementation.
I rate the overall solution a nine out of ten.
