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Examples of the 83,000+ reviews on PeerSpot:

Jean-François FLAVIEN - PeerSpot reviewer
Chief Technologist at Computacenter
MSP
Top 10Leaderboard
A tool that offers great application management capabilities along with exceptional scalability options
Pros and Cons
  • "Scalability-wise, I rate the solution a ten out of ten."
  • "For improvement, the tool should introduce more customization options."

What is our primary use case?

My company's clients use JumpCloud to manage devices from Apple.

What is most valuable?

The most valuable feature of the solution is Windows Out of Box Experience (OOBE). The application management capabilities of the solution also work well.

What needs improvement?

For improvement, the tool should introduce more customization options.

For how long have I used the solution?

I have been using JumpCloud for three years. My company operates as a service provider and integrator of solutions, and for JumpCloud, my company functions as its reseller. I don't know the exact version of JumpCloud I use.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

Around 5000 users in my company use the solution.

How are customer service and support?

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the initial setup a nine on a scale of one to ten, where one is difficult and ten is easy.

The initial setup was straightforward.

JumpCloud is a SaaS solution, so it is deployed on a public cloud by AWS.

Considering from an end-to-end perspective, the deployment project takes around a month.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive.

There are no costs in addition to standard licensing fees.

What other advice do I have?

I would tell those planning to use the solution that they get in touch with a good partner for implementation.

I rate the overall solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Amin Massad - PeerSpot reviewer
Senior IT System Administrator at a financial services firm with 51-200 employees
Real User
Top 5Leaderboard
A Mobile Device Management solution that helps to manage devices
Pros and Cons
  • "I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."
  • "The product needs to create its own self-service feature which has been requested by all the admins in the community."

What is our primary use case?

The tool is more like a Mobile Device Management solution that helps to manage devices. 

What is most valuable?

I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver. 

What needs improvement?

The product needs to create its own self-service feature which has been requested by all the admins in the community. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

The product is almost stable and recovery from outages takes around one to two hours maximum. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a six point five out of ten. We have around 250-300 users for the product. 

How are customer service and support?

I have reached out to the support more than once. 

How was the initial setup?

The product's setup is easy. The device enrollment can be completed in five to ten minutes. However, deployment involved configuring profiles by following documentation, which can take up to a day. 

What about the implementation team?

The solution's deployment was done in-house. 

What other advice do I have?

I would rate the product an eight out of ten. You can use the solution if admins are looking for one MDM for all endpoints, be it Linux, Windows, Mac, etc. The tool is nice in terms of pricing as well. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.