What is our primary use case?
My main use case for DX NetOps is ensuring the optimal performance and reliability of our core network infrastructure. It is instrumental in proactively monitoring network performance, alerting us to any anomalies or issues, and providing in-depth insights through its reporting and analytics features.
What is most valuable?
One of the most valuable aspects of DX NetOps is its ease of setup. It is straightforward to configure, and you can quickly gather data from your infrastructure. This data helps you track trends and understand how resources are utilized in both the infrastructure and server resources, making it a valuable tool for monitoring network performance and resource allocation.
What needs improvement?
One improvement that could make the product better is to streamline its modules into a more cohesive solution. Currently, it requires multiple modules for various functionalities even when they use similar technologies. It would be more efficient to have a single solution for an enterprise, reducing the need to deploy multiple modules for each specific function. One useful addition to DX NetOps in the future could be automating tasks related to the network infrastructure. Currently, some tasks require manual and potentially complex processes, which can be risky. It would be beneficial if DX NetOps integrated native automation features to make these tasks easier and safer to execute directly within the network management system, eliminating the need for additional modules or tools.
For how long have I used the solution?
I have been using DX NetOps for almost eight years.
What do I think about the stability of the solution?
I would rate the stability of DX NetOps a strong ten out of ten. When set up correctly, it can run smoothly for an extended period without issues, making it highly reliable.
What do I think about the scalability of the solution?
The scalability of DX NetOps is outstanding and I would rate it a solid ten out of ten. It can effortlessly handle large numbers of devices, making it an excellent choice for enterprise-level network management. It is a standout feature of the solution and a significant reason why it's top-notch for managing extensive networks.
How are customer service and support?
I rarely had to use Broadcom's technical support for DX NetOps as I usually handle troubleshooting myself. From what I have heard from customers, the support is generally good and responsive. However, since this tool requires deep expertise, clients sometimes struggle to convey their issues effectively. While rare, there have been cases where support may not fully understand the problem, but overall, it is not a common issue.
How was the initial setup?
The initial setup of DX NetOps can be quite complex, especially for new users or businesses. While I find it straightforward due to my extensive experience, newcomers may struggle, and it could be intimidating. Some parts still require manual work, and troubleshooting can be complicated, necessitating a deep understanding of the operating system. One area that could be improved is simplifying tasks like certificate installation, making it more user-friendly and automated from the start.
What's my experience with pricing, setup cost, and licensing?
DX NetOps might seem pricey initially, but they often offer significant discounts, making it a better deal than it appears at first. They are flexible with pricing, especially for loyal users.
Which other solutions did I evaluate?
Compared to other vendors' products like SolarWinds and Micro Focus, DX NetOps has some similarities and differences. While SolarWinds may have a more user-friendly automation feature, in terms of functionality, they are quite similar. DX NetOps shines in terms of scalability, which sets it apart from the competition. Otherwise, they share the same core ideas and capabilities.
What other advice do I have?
Overall, I would rate DX NetOps as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner