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Prince Barai - PeerSpot reviewer
Back End Developer at Agnos Inc.
Real User
Top 10
The prebuilt connectors save a lot of time and money, but the customer support and price must be improved
Pros and Cons
  • "The prebuilt connectors have saved our customers a lot of time and money."
  • "The technical support team's response time must be improved."

What is our primary use case?

We use the solution to fetch large amounts of data that our clients have stored. We use it for migration.

What is most valuable?

API Sharing is valuable. The prebuilt connectors have saved our customers a lot of time and money. It helps build things quickly.

What needs improvement?

The product must create more awareness and enable more use cases. It will help us use the solution for current problems. The vendor must reach out to the technical leads of organizations and teach them how to use the tool.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

We have faced a few issues. We reached out to support and got them resolved.

What do I think about the scalability of the solution?

We had 500 to 1000 users in our organization.

How are customer service and support?

I rate the customer support a seven to eight out of ten. The technical support team's response time must be improved. The support team must provide certain services on demand on a priority basis. They must provide resolutions to queries within six or eight hours. The resolution must be faster.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was very straightforward. The customer support team solved all our doubts.

What's my experience with pricing, setup cost, and licensing?

The tool is a bit expensive. However, we must pay a premium price for the best solutions. It would be great if the pricing could be reduced by 20% to 30%. Then, medium-level companies would be able to afford the solution easily.

What other advice do I have?

Our customer’s system is very old. We are trying to upgrade it. We are extracting data from the system and sending it to Salesforce. The product is a good option if we want to build process automation for data. It can be done quickly through the tool. We need not do coding and waste our time and efforts.

The ease of learning depends on the person who is learning the product. It depends on whether they come from a developer background. It would be easy to learn if they have some experience in coding and have worked on integrations. I haven’t faced many challenges while scaling our integration solutions with MuleSoft Composer. The drag-and-drop interface has not impacted our project deployment time much. The customer support and price can be improved. Overall, I rate the tool a seven out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Corydon Hinton - PeerSpot reviewer
Principal Systems Engineer at Bigfoot Biomedical, Inc.
Real User
Can seamlessly translate protocols and produce fairly quick results
Pros and Cons
  • "The product’s ability to seamlessly translate protocols is great."
  • "The price could be improved."

What is our primary use case?

We performed a patient account integration between our CRM and our ERP. We were managing order integration between the systems. We also manage RMAs between the systems. We have an integration with a specialty pharmacy. We used the tool to capture account and order information from our external partners.

What is most valuable?

Using the solution was great. It was part of the project that we didn't worry that much about. What I also liked about it was that even though I'm not that technical, I could go in and look at thoughts and events and confirm that the information we were looking for was making it across. I could check at the interface level and lessen the burden on validation within the application.

The instrumentation within the solution is important. The ease of implementation is very important. Our partner development team had little trouble dealing with these diverse systems, with JSON on the one hand and SOAP on the other. The product’s ability to seamlessly translate protocols is great. The API-led connectivity is great.

The reason that we took on the product was that we wanted to learn about it. We wanted to figure out how to use it. A big payoff for this will be in EHR integrations. These systems are all alike, yet they are all different. They all use EPIC, and each installation is a little bit different. It’s a challenge when we go to different hospitals. MuleSoft has made a name for itself in using the integrations.

What needs improvement?

The price could be improved.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The tool is highly scalable. We just need to put more money in. I rate the scalability a ten out of ten. The solution is priced per Core. The application's Core can be added. I'm not sure about the final price of the application's Core, but we were buying an additional increment of resources. It's nice that they have it separated like that. There are no technical challenges. We just need to write a check.

How are customer service and support?

We found the customer service to be proficient, engaged, and timely.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is pretty straightforward. I rate the ease of setup a nine out of ten. It took us two or three weeks until the first integration started. The deployment was pretty quick. We needed one engineer for deployment. Maintenance requires less than a tenth of an FTE’s time. For new users, it was easy to set up and deploy new APIs to test them. We see fairly quick results.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing an eight out of ten. The solution is pretty pricey. There might be something out there that's more expensive. We pay $250,000 per year. It includes the production and non-production environment.

What other advice do I have?

We use the product because it is the best in class and are planning for much expansion. The solution provides good flexibility. I definitely would recommend the tool. I would recommend it based on its capabilities and stability. We were a medical device startup. And so, it made sense for us to spend the extra money to gain a high-quality enterprise-ready solution. Overall, I rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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