What is our primary use case?
We use Omada Identity to promptly disable access upon termination of an identity, regardless of whether it's a contractor or a full-time equivalent employee.
Our secondary use case is to conduct access reviews. During these reviews, we examine user access across different applications to ensure it remains appropriate for their current needs.
Our third use case involves provisioning new access and updating access changes in an automated fashion.
How has it helped my organization?
The biggest benefit for us is ensuring compliance with timely termination of access. This helps us maintain our security compliance with various frameworks like SOC 2 and SOC 4. Ultimately, it gives us confidence that we're unlikely to have any findings during an audit. Additionally, it strengthens our overall security posture by enabling us to effectively manage the lifecycle of user accounts and their associated identities. Omada Identity has improved our security, governance, and business user automation functionality. It has enabled us more efficiently to provision access for people and reduce the time it takes to get a person access to what they need by providing us with the capabilities to create roles and automate a lot of the activities.
It helped us deploy our cloud portal and set up 3 environments within 12 weeks. However, getting everything fully operational, including integrating various applications, took longer than 12 weeks.
Omada Identity's analytics have helped us make informed decisions faster than we could without them.
It is set up to remove an employee's access as soon as the employee leaves the organization or a contract has ended. This improves our security because we don't rely on managers to submit a request to remove access.
Omada can significantly reduce the time it takes to provision access identities, but its effectiveness depends on how well our systems are integrated and the maturity of our identity governance processes.
It has streamlined the process of reviewing access requests by automating tasks and routing them to the relevant personnel. This has significantly benefited our governance team, as what was previously a manual process now features a much cleaner user interface for both managers and reviewers.
The community forum is a valuable resource. It provides a wealth of information and lessons learned from other customers as they implement the product. This helps us identify and avoid common pain points.
What is most valuable?
Two valuable features of Omada Identity are the ability to discover accounts and link them to identities, and the automatic disabling of inactive accounts or identities.
What needs improvement?
The roadmap that Omada Identity provides for deploying additional features is adequate, but it would benefit from more frequent communication with its customers. They occasionally hold advisory board calls where multiple customers participate. During these calls, they discuss the roadmap and what they're working on. However, they also have several community forums. Frankly, most people don't have the time to monitor all those resources for updates.
While the Omada certification survey is a helpful tool for verifying user roles, creating the survey itself can be challenging. The process is not very user-friendly, and the available documentation is not sufficient to get started easily. For more complex surveys, it may be necessary to resort to professional services.
Omada's reporting functionality is limited and could benefit from greater customization. Unlike other solutions that allow users with SQL knowledge to create tailored reports, Omada restricts users to pre-defined reports offering only generic data that may not be relevant to specific needs.
Omada currently forces users to install the newest version. We would appreciate the flexibility to choose an earlier version, such as the one preceding the latest release.
For how long have I used the solution?
I have been using Omada Identity for 2 years.
How are customer service and support?
The technical support team is constantly working to improve, but resolving complex issues can still be time-consuming. Omada, a highly customizable tool designed to integrate with various target systems, presents a challenge for support since its complexity can make it difficult to diagnose problems quickly. However, the Omada team understands the difficulties users face when troubleshooting these issues.
How would you rate customer service and support?
How was the initial setup?
The initial deployment was difficult and took over one year to complete.
Several teams came together to deploy and integrate Omada into the baseline systems required for the IGA to add value.
What about the implementation team?
We used Omada to help with the implementation.
What's my experience with pricing, setup cost, and licensing?
Omada is expensive. In addition to the licensing cost, support can also be expensive.
What other advice do I have?
I would rate Omada Identity 7 out of 10.
Omada does require maintenance after it is deployed.
The out-of-the-box connectors are hit or miss.
For Omada users, understanding the account and identity lifecycle is crucial. Additionally, familiarity with the data, including potential inconsistencies, is essential.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.