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Julie Banasiak - PeerSpot reviewer
Technical Trainer at 1E
LMS used successfully to scale learning in a remote context and offer multiple courses
Pros and Cons
  • "This is a very scalable solution. We had over 10,000 students in our instance and their billing model makes scaling affordable to do."
  • "The reporting in Litmos could be improved. It is difficult to pull accurate reporting based on how the solution is set up and parameters are selected."

What is our primary use case?

We have previously run two-day live instructor-led sessions in person. We decided to modernize and scale our training and we chose Litmos to do this.

We have 15 software products that we produce and we create multiple courses that are role-based and were hosted on Litmos. We have large consulting firms that sell our products to their customers. We also have a cyber security awareness training program for internal resources.

What needs improvement?

The reporting in Litmos could be improved. It is difficult to pull accurate reporting based on how the solution is set up and parameters are selected. 

Our students have also found it difficult to navigate the platform. We had to implement Pendo to give them a tour on how to use the platform because it wasn't intuitive enough and caused confusion for our students.

We used Litmos alongside Salesforce and needed a sandbox for Litmos when upgrading Salesforce. This is not available when using Litmos and we had to purchase this separately. 

The content creator tool within Litmos allows you to create content within the system, but I never could get any interactions to work.

What do I think about the stability of the solution?

This is a stable solution. We only experienced one outage in three years. This outage was due to a Salesforce upgrade that broke our connector to Salesforce. 

What do I think about the scalability of the solution?

This is a very scalable solution. We had over 10,000 students in our instance and their billing model makes scaling affordable to do. 

How are customer service and support?

Their support structure was really decent. We would open a support case and would get an answer fairly quickly, even though we're on different time zones. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward with assistance from a vendor. The Litmos integration with Salesforce was difficult and involved multiple support calls with Salesforce. 

What about the implementation team?

We used a vendor team to implement this solution. With their assistance, the implementation was made simpler. 

What's my experience with pricing, setup cost, and licensing?

This solution comes at a high price point. We also paid $4500 for a migration specialist from Litmos to assist in moving our content over. You are billed every month based on the number of users who have logged in and completed training. 

Which other solutions did I evaluate?

We decided to modernize and scale our training and we chose Litmos to do this. We evaluated about 15 different platforms at that time. Last year, before our renewal time, we evaluated about 20 new products, and we decided to move from Litmos to Tovuti.

The Tovuti interface is a lot more modern and easier to brand. It is also a lot more intuitive for the students to use and navigate. Tovuti is more competitive from a pricing point of view and has conferencing built in (versus having to also pay for Zoom when using SAP Litmos).

What other advice do I have?

After using this solution for four years, and raising our challenges around functionality, we did not see any improvements. With many more options on the market for LMS solutions, we decided to move away from Limos. 

I would rate this solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vishu Aggarwal - PeerSpot reviewer
Freelance Corporate Trainer at Freelancer
Real User
Top 5Leaderboard
Enables you to create many complex E-learnings
Pros and Cons
  • "Adobe Captivate is a complex software. You can create many complex learnings with it. T"
  • "The older or classic version of Adobe Captivate needs much improvement because everything looks very old."

What is our primary use case?

We use the solution for e-learning projects.

How has it helped my organization?

It helps us create level 3 e-learning with the help of time-saving features such as advanced actions with variables.  

What is most valuable?

Adobe Captivate is an E-learning software. In which you can create complex E-learnings from levels 1-4. There are two versions, Captivate Classic 2019 and Newly launched Captivate 2023. The new version, Captivate 2023, has an intuitive interface, easy to use, and lets you create responsive e-learning. 

What needs improvement?

The older or classic version of Adobe Captivate needs much improvement because everything looks very old. It needs to improve how it works. Also, new features are missing too. The latest version is very good and unique in terms of work, but the level of complexity you can achieve it limited.

For how long have I used the solution?

I have been using Adobe Captivate for ten years.

What do I think about the stability of the solution?

Adobe Captivate 2019 wasn't very stable on Mac.

I rate the solution's stability a seven out of ten.

Which solution did I use previously and why did I switch?

We are using Adobe Articulate Storyline side by side with this solution. I prefer Captivate because it works on Windows and Mac, whereas Storyline only works on Windows.

How was the initial setup?

The initial setup is straightforward and takes 30 minutes, depending on the download speed. Just download and get started with the solution.

What was our ROI?

There is a return on investment because I work with many clients on great projects in e-learning.  But It is declining in the market with fewer customer demands.

What's my experience with pricing, setup cost, and licensing?

There is no Captivate subscription in India, whereas US and other markets have. It is cheaper than its competitors.

What other advice do I have?

I recommend making it work more simple. Adobe can make the software innovative and easy to use.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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