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Mark Dowden - PeerSpot reviewer
Manager Directory Services at a media company with 10,001+ employees
Real User
Leaderboard
Makes directory information recovery easy, and top-notch for preventing compromise reingestion
Pros and Cons
  • "Our impression of the solution for providing a clean, malware-free recovery and protecting our AD backups from compromise is that it is probably one of the best options available."
  • "I identified a gap with their Recovery Manager for AD Forest Edition. That software can't recover for us if we have a complete malware/ransomware-type scenario where we lose all our domain controllers. If you lose the entire forest, you can't get it back up with the Forest Edition. You have to use their Disaster Recovery Edition."

What is our primary use case?

We primarily use the solution for recovery purposes. 

How has it helped my organization?

It has saved our company money in terms of recovering objects, but I can't put a number on that.

What is most valuable?

The interface and the time to recovery of the objects are great aspects of the solution. The interface is very simple. I didn't have anybody walk me through it. I just went in and said, "Okay, how do I do this?" And it was very slick. It was very simple, and it was very quick.

The menus are streamlined and I could very easily figure out what backup I wanted to go to, how to load it, and how to restore the attributes. I have restored one time—some attributes on an object—and it was very simple. It was very slick and worked really well.

Our impression of the solution for providing a clean, malware-free recovery and protecting our AD backups from compromise is that it is probably one of the best options available. From what I've seen, there are a few vendors that do it in a similar fashion, but what this product does is top-notch. It's a top-tier solution for preventing the reingestion of some type of compromise.

I can't say if it reduces the risk of malware reinfection, but I can definitely say it significantly reduces the possibility of reingestion. It's not doing a full backup of the server, and it's not backing up the driver directory and directories where executable files reside, which is where malware is likely to be hidden. It doesn't have to back those up to do the directory backup. It limits what is backed up and what is restored. 

It is very important to have this ability to eliminate the risk of reinfection. If you suffer a compromise, and you're restoring to a clean environment, the assumption is that it's clean. If you have that same infection, then you're doing a tremendous amount of work and spending a tremendous amount of money, and you're going to suffer the same fate down the road.

For how long have I used the solution?

I've used the solution for about nine months, but I don't manage it on a day-to-day basis. It's really been a set-and-forget type of thing.

How are customer service and support?

I haven't had to engage support for Recovery Manager for Active Directory.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Currently, my team uses the CrowdStrike Falcon platform for threat detection and response.

What was our ROI?

It definitely acts more as an insurance policy. You could have an external attack, an internal attack, or an internal accident that wipes out a lot of directory information. That information can be recovered pretty easily with this tool.

Which other solutions did I evaluate?

Over the past number of months, I identified a gap with their Recovery Manager for AD Forest Edition. That software can't recover for us if we have a complete malware/ransomware-type scenario where we lose all our domain controllers. If you lose the entire forest, you can't get it back up with the Forest Edition. You have to use their Disaster Recovery Edition. That suite of software can recover from a complete disaster scenario. And that's what I'm looking at right now to determine if we want to purchase that or one of their competitors' solutions.

So I've started down the path of reviewing Quest Recovery Manager for Active Directory Disaster Recovery Edition along with KOsoft and Semperis, to see the different capabilities among the products. My experience with those other products has really just been from talking with the vendors and looking at the product. I haven't done a PoC or had my hands on them.

We've recently started looking at Varonis. That's going to be owned by a different division within the company, however, it applies directly to directory services on my team and its ability to lock down and protect the directory.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Santiago Mantilla - PeerSpot reviewer
Senior Information Technology Security Consultant at Intelector
Reseller
Top 5Leaderboard
Though this tool lacks the features to allow backups on the same server, it is very easy to use
Pros and Cons
  • "Along with its active directory infrastructure, this solution also possesses the ability to recover and exchange, making it a valuable backup tool."
  • "The solution has few features as it does not focus on managing anything in the application."

What is our primary use case?

Along with its active directory infrastructure, this solution also possesses the ability to recover and exchange, making it a valuable backup tool. However, this solution may not be as suitable for customers who require more of a rough application. Additionally, the management team does not prioritize backup and recovery solutions. But, I believe that this tool is very easy to use. Most probably, one may find customers using other solutions like IBM, BIM Backup, and Acronis, while ManageEngine may not be a common or sought-after solution.

What is most valuable?

The solution has few features as it does not focus on managing anything in the application. The main feature that the solution has is the way it provides backup in the server appliance. Also, this tool doesn't have the feature to allow all backups on the same server.

What needs improvement?

During the current times, solutions must have a backup system from a main server, and an active directory service. Also, it is no longer important to have a backup for different environments, such as databases, application servers, and web servers. However, ManageEngine RecoveryManager Plus must get a main server for itself.

For how long have I used the solution?

I am a reseller, and I do have experience with ManageEngine RecoverMananger Plus. Our company does have experience in managing all portfolio solutions.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

The solution is more or less scalable because it is very easy to use in a particular environment. You need a person with experience in the main server backup tools.

What's my experience with pricing, setup cost, and licensing?

The license cost for this solution is cheap.

What other advice do I have?

You may need people who know infrastructure, and also, they should more or less know the main servers. However, this shouldn't be a problem for those who possess the relevant skills and knowledge. Also, universities provide preparation opportunities to ensure that individuals are well-equipped to handle any situation. Owing to the aforementioned reasons, I rate this solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner