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Gaurav Gaurav - PeerSpot reviewer
Architect at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
A solution with good capabilities across a wide range of platforms that comes with a useful mobile application, but upgrades cause issues
Pros and Cons
  • "This solution has a mobile application, which comes with multi-factor authentication; allowing for more flexible usage, without having to sacrifice system security."
  • "The product suffers from frequent disturbances in service, that have impacted our end users when we deploy software updates."

What is our primary use case?

We have been using this solution for its desktop-based, single channel capabilities.

What is most valuable?

This solution has a mobile application, which comes with multi-factor authentication; allowing for more flexible usage, without having to sacrifice system security.

What needs improvement?

The product suffers from frequent disturbances in service, that have impacted our end users when we deploy software updates.

For how long have I used the solution?

We have been using the solution for two months.

What do I think about the stability of the solution?

The stability of this solution is questionable; we have noticed several interruptions in service, particularly during upgrades.

What do I think about the scalability of the solution?

This solution is scalable, but configuring the product is challenging and we are unable to upgrade our existing setup without doing so.

How are customer service and support?

In our experience, the technical support team are very proactive, and respond quickly to queries.

How was the initial setup?

The initial setup of the solution was very quick and easy.

What other advice do I have?

We have noticed that patches and upgrades cause issues with how the application functions, due to the lack of stability of the product. 

However, we would recommend the solution because it has good capabilities, across a wide range of platforms, and the mobile application allows for use via Bluetooth, so users don't have to be connected to the internet.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead IT Specialist at a tech services company with 201-500 employees
Real User
Good in terms of customization and security, offers flexible deployment, and easy to use
Pros and Cons
  • "Transmit interface is flexible and user-friendly, which is important for our workload. Switching from one authentication code to multiple exposure or two-factor authentication (MFA) is seamless."
  • "Pricing is an area where Transmit Security could improve. The pricing needs to be more competitive."

What is our primary use case?

We use Transmit products in our data center and have been an ELA customer.

It offer IAM products for the industry. Technically, their products are very good – especially in terms of customization and security – compared to solutions like SharePoint and Omada. However, as an end customer, pricing is a concern.

How has it helped my organization?

The whole IAM products are strong in terms of technical aspects, implementation, and deployment. The access management features are highly rated and enhance security. 

From an end customer's perspective, this is very helpful. The main area for improvement is making their pricing more competitive. Their pricing might be higher because of the quality of their product, but it still needs to align better with the market.

What is most valuable?

I like Transmit FlexID, which is more focused on user-based identity.

Transmit interface is flexible and user-friendly, which is important for our workload. Switching from one authentication code to multiple exposure or two-factor authentication (MFA) is seamless. Transmit provides security and addresses sensitive administrative work on both technical ends. Their authentication suite helps us secure our infrastructure. Overall, I'd rate Transmit highly in security.

What needs improvement?

Pricing is an area where Transmit Security could improve. The pricing needs to be more competitive.

For how long have I used the solution?

I have been using it for three years. 

What do I think about the stability of the solution?

It's very stable. The Android applications are the backbone of this product line, supporting user authentication and two-factor methods.

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

It offers good scalability. I would rate the scalability a ten out of ten. 

We have a significant number of Transmit users in our organization. We use it daily.

How are customer service and support?

The customer service and support are very supportive. They have responsive in-house teams available across different regions. 

Since we're an ELA customer, we get high-end, 24/7 online support and ticketing.  

We find them proactive and communicative, especially regarding deployments, patch management, and software development, to avoid service interruptions.

How would you rate customer service and support?

Positive

How was the initial setup?

It is very easy to setup. In terms of technology perspective, platform perspective, and user perspective, it offers good usability. 

It is easy to deploy, run and manage. The implementation was seamless. It's an independent product, so there aren't dependencies during setup. Authentication-wise, it offers multiple options for customers to choose from, which enhances security.

What about the implementation team?

We deployed it. There is always complexity in the deployment process because it is a security product. But there are no dependencies from Transmit side; it depends entirely on the user's infrastructure. It can be deployed anywhere. 

It offers a direct deployment. The product itself is very flexible. Deploying the solution is seamless, and it offers an open-ended platform that supports various infrastructure levels and applications.

What's my experience with pricing, setup cost, and licensing?

The product itself is good, and the technical support is strong. However, I'd rate pricing around a seven out of ten, with one being cheap and ten being expensive. There's room for improvement. 

Considering the security features offered, the pricing makes sense, but could be optimized.

Which other solutions did I evaluate?

I worked with FlexID, a Transmit product. I evaluated different products like Symantec, Omada, and TrendPoint systems helpful – especially the price comparisons and detailed technical product descriptions. 

I also looked into Microsoft and other vendors.

What other advice do I have?

I would definitely recommend using this solution. It's a good product with a strong presence in the market. The focus should be on aligning pricing with customer volume and the scale of business they bring in.

Overall, I would rate the solution a nine out of ten. It excels in security, offers a seamless authentication process, and handles even complex projects well. Strong technical support, regular updates, and clear communication with clients are additional positives.  

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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