It primarily serves ISO (International Organization for Standardization) compliance purposes and focuses on gathering detailed information about software and assets connected to our network.
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It primarily serves ISO (International Organization for Standardization) compliance purposes and focuses on gathering detailed information about software and assets connected to our network.
It plays a crucial role in our IT services operations, as it allows us to easily gather information about active servers, hardware, network components, and software associated with the IT services we provide. This comprehensive asset collection capability is particularly valuable. When we consider services like Xcode provision, AssetExplorer helps us identify all the servers connected to this service and the assets related to antivirus services, autologous services, system management, database services, and all other IT services in our portfolio. It assists us in tracking software details, including software replacements, licensing information, and software renewal. This data is essential for maintaining accurate records, especially when it comes to purchase orders and contracts.
There are some required features are missing in the current program, which necessitates exporting data to Excel and making modifications manually. Reporting and discovery processes have been somewhat challenging. The software tends to overwrite assets when a product is moved to storage, and a new product replaces it. It would be beneficial if the software could retain the original asset while updating the information for the new product.
We have been working with it for the last three years.
It offers excellent stability capabilities. I would rate it ten out of ten.
It offers good scalability features, but it's important to note that scalability is linked to licensing. The licensing model restricts scalability based on the number of assets. There is a specific pricing tier for up to a thousand assets and another for up to five thousand. This means that the volume of assets we can manage is controlled by the licensing agreement. I would rate it seven out of ten.
They provide us with comprehensive support. I would rate it ten out of ten.
Positive
The installation process is straightforward and can be easily configured. However, when it comes to maintenance and upgrades, we encounter challenges, as it can be somewhat complex. There are frequent upgrade issues, with updates being released monthly. The key point here is that these updates need to be applied sequentially, and they are not cumulative. This can be time-consuming and requires careful planning.
The deployment process took approximately three days to complete. This mainly involved preparing the necessary software as specified by the application's requirements and following the installation procedures outlined in the documentation. Following the installation, we conducted scanning and other necessary tasks, often in collaboration with the vendor, and I personally handled most of these tasks myself. In cases where assistance was required, I would raise a support ticket with ManageEngine.
It offers a reasonable pricing structure for its annual licensing model. I would rate it five out of ten.
The suitability of this product depends on individual requirements. However, for the most part, it serves as an excellent solution for IT asset management, aligning well with ISO standards and providing effective control over assets. It's a versatile product that can benefit various IT support teams and organizations in the IT sector. I would rate it eight out of ten.
We use System Center for updating clients, deploying clients, purchasing, and installing applications remotely.
The most valuable feature of System Center is remote deployment.
The newer version of System Center should have a feature for managing IoT devices.
System Center should make its interface and console easy to understand and operate. System Center should be a cloud-based solution.
I have been using System Center for two years.
System Center is a stable solution. I don't have any negative inputs regarding the solution's stability.
I have three customers of System Center, but not at the same time. I had three customers using it in 2010 when we first deployed it. The latest one was deployed in 2019. Our three customers have 110, 220, and 50 users using the solution in their organizations.
Compared to other products, System Center's initial setup is more complex.
To deploy System Center, you have to upload the application binaries from the console. You have to have the target properly communicated before you can deploy it. First, you have to check the communication client target-wise and source-wise. Once those things are verified, the solution can be easily deployed.
We have a group of four people for System Center's deployment. Two people are from the client side, one from the SCCM side, and one from the infrastructure. One manager, one developer, and two engineers are required for the solution's deployment.
Overall, I rate System Center an eight out of ten.
