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We use Vectra AI to detect networks, endpoints, identities, SaaS-based, and private and public clouds.

The most valuable feature of the solution is that it only shows me the events that are actually critical. The solution is currently used as a central threat detection and response system. It ingests every bit of information from the SIEM, does AI triaging and detection, and sends incredibly high-fidelity alerts to the SIEM for investigation.

It would be commercially beneficial if Vectra AI had something like Darktrace's Antigena Email or something similar to email protection. Outside of that, the solution's technology is quite brilliant.

I have been using Vectra AI for nine months.

Vectra AI provides 100% stability because it sends you either a physical box or a VMware deployment, making it very simple and stable. Obviously, VMware will depend on your own environment.

Vectra AI is a scalable solution. Since we have added distribution levels, we've made quite a few deployments. The solution can support up to 1,00,000 endpoints. There's a specific customer that's using Vectra AI and has over 1,00,000 endpoints.

The solution’s technical support team is quite competent.

Vectra AI's initial setup is very simple. The Vectra AI team is quite competent, and they support and help us set everything up.

The solution's deployment was fairly quick. We had everything up and running within a day. Then, it was just about the information they were putting out that was being collected.

Vectra AI has an annual subscription license. You could choose the components you need for your environment. Vectra AI's pricing is cheaper than that of Darktrace.

The solution had some very good integrations with our firewalls and EDR system. It used a lot of those and had a lot of active responses that I could leverage from my previous investment. Since Vectra AI is more of an internally-based tool, it detects insider threats extremely well.

Before choosing Vectra AI, ensure you have a proper architect for your environment that shows you where all your blindspots could be. This makes the deployment a lot easier. Vectra AI detects threats that people miss, especially manual operators.

Vectra AI has helped save a lot of log analysts time because they don't have to deal with a lot of alert noise and false positives. Using Vectra AI for detection, triaging, and responses speeds up your soft response mechanism and makes the responses much quicker.

Overall, I rate the solution an eight out of ten.

We use Auvik Network Management to monitor the networks of our clients who subscribe to our network monitoring service. This includes everything from backing up and restoring configurations to maintaining a complete network map.

The interface is incredibly user-friendly for basic tasks. However, more advanced features require some effort to learn and master. Overall, I appreciate the intuitive design that allows me to simply point someone to the interface and say "figure it out," and they can usually do so without much difficulty.

Auvik's configuration backups have been incredibly beneficial. They've saved us on multiple occasions in a pinch. The same goes for remote access - it allows us to troubleshoot issues remotely without having to immediately send someone on-site. We saw these benefits almost right away. We've had some client onboarding experiences that were quite challenging. However, by deploying Auvik, we were able to sort out the devices and identify the issues that same night.

It has empowered our entry-level technicians to resolve more tickets independently. Our company uses a tiered support system, and the help desk is primarily staffed by tier-one technicians whose expertise may not be as strong in networking. However, with Auvik's assistance, they can still identify basic problems, such as a network outage caused by a switch malfunction. In these cases, they can at least diagnose the issue or perform initial troubleshooting before escalating it to the appropriate team.

Auvik has significantly reduced our overall mean time to resolution. In some cases, this improvement is because resolving the issue remotely with Auvik avoids the need to send someone on-site, which could have taken a significant amount of time – up to one or two hours for the drive alone. Thanks to Auvik, we can now resolve these issues in some cases in as little as half the original time, or even a quarter.

Auvik helps us reduce the time spent on setting up maintenance tasks, troubleshooting issues, and resolving them. As the person who performs quarterly network maintenance for our paying clients, Auvik is a game-changer. It allows me to easily export all the necessary information, identify devices that need patching, and get started quickly. This saves me a significant amount of time. Thanks to Auvik, I've been able to reduce the time it takes to complete maintenance tasks from a full month to just two weeks.

Topography mapping is incredibly useful, especially when it's functioning properly. It's important to note that there have been some issues with it in the past. However, when it's working, the map is fantastic for locating even small devices. You can quickly identify the specific switch a device is connected to and troubleshoot issues like port connectivity. Additionally, remote access is incredibly helpful, and I use it frequently.

Recently, the map performance has become incredibly slow, even for small maps. For example, simply changing a device type can take up to five or ten minutes to reflect the change. This seems to be a new issue that has only emerged in the past few weeks.

I have been using Auvik Network Management for three years.

Auvik had been running flawlessly until the past few weeks when we started experiencing incidents where the entire site would crash for a half hour.

Auvik's scalability is great. It allows me to manage multiple sites easily. For example, a client can sign up with 15 sites, and I can simply add their website information and deploy Auvik to all of them in one go.

I frequently contact Auvik's technical support. They are incredibly fast to respond, even if an issue isn't immediately resolved. In those cases, they efficiently escalate the issue to the appropriate team to ensure I get the right answers. For simpler questions, they can quickly direct me to the relevant documentation, often within minutes. Additionally, their communication style is friendly and helpful.

Positive

I am responsible for the Auvik deployments for our clients. These deployments are straightforward. For a typical deployment, excluding any on-site work such as deploying physical collectors for clients without server sites, the process takes less than an hour. This includes entering all credentials, subnets, and other necessary information. The deployment time remains consistent even for larger sites.

Some of our clients have complex network setups, with up to 17 devices. This includes configuring them with all the necessary credentials. I'm currently working on assigning designations to devices that are functioning properly. My meticulousness added about two hours to this task, but overall, it should be completed within half a business day.

I'm generally responsible for deployments. However, if someone else needs to handle them, they can follow the combined documentation – both what I've written and what Auvik provided. It's worth noting that Auvik's documentation is incredibly thorough and helpful.

I evaluated Liongard, but I was not impressed with them.

I'm not entirely sure why our company ultimately chose Auvik, but I've been a strong advocate for keeping it. It offers a wide range of functionalities in a single tool, which is something we lack in other areas. For instance, when we acquired another MSP and integrated it into our system, they were using Liongard. While Liongard serves its purpose, Auvik consolidates all the necessary features into one platform. This provides us with a unified view of our IT infrastructure instead of having to manage separate tools.

I would rate Auvik Network Management ten out of ten.

Maintenance for Auvik is minimal.

To ensure a seamless rollout, new users should gather all their documentation and credentials beforehand. Having everything readily available will significantly expedite and smooth the deployment process.