Share your experience using Integris

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 83,000+ reviews on PeerSpot:

PeerSpot user
Director - Cloud Architecture at a computer software company with 10,001+ employees
Real User
Top 5Leaderboard
Great process mining, process discovery, and opportunity identification
Pros and Cons
  • "It provides seamless unified views with awesome drill down options."
  • "The marketplace should offer process connectors for Oracle JDEdwards, and Peoplesoft."

What is our primary use case?

We use the solution for Process Mining for Order To Cash, Procure2Pay, and Finance (AR,AP) processes. O2C process was identified for mining as it spans multiple departments. Celoni from Order Management, Planning, Operations, and Finance and leveraging O2C Process Cockpit, we were able to quickly get details insights, anomalies, and discover bottlenecks. 

We were able to understand how process variants have organically grown, with huge deviations, delays, human touches, reworks, and huge cycle times between department handovers. The potential Opportunity Cash Value identified was around $19 million. 

Celonis EMS is hosted on Cloud integrated to Oracle EBS R12 on-prem database using an on-prem DB link agent.

How has it helped my organization?

Process mining helped us to discover, identify, and process anomalies, bottlenecks, cycle time, automate rates, and rework for O2C process spanned across multiple departments from Order Management, Planning, Operations, and Finance.

We managed to calculate 14 Industry standards process-centric KPIs like OnTimeDelivery, Shipment,1st-time-right, Touchless Rate, Rework Rate, Automation Rate, Pick-Pack-Ship Rate, Fulfillment Rate, DSO, DPOs, and Cost per Order. We managed to define and enforce process ownership across the business process and make Business Units accountable through KPI mappings. We leveraged Process Mined KPIs from APQC, DCMetrics, HighRadius, Celonis nd Novigo Platforms.

The Process Discovery and Opportunity Identification part was completed in three weeks. 

What is most valuable?

1. It is super easy to integrate a cloud-hosted EMS platform with an on-premise Oracle EBS DB (we managed to import 7ears of Oracle EBS data - 6.8 million records in two hours).

2. There are abundant prebuild process connectors available in Celonis marketplace which has accelerated our onboarding to install the Oracle EBS O2C, AP, AR, P2P, and OOTB KPIs.

3. It provides seamless unified views with awesome drill down options.

4. It's easy to write PQL queries for extracting KPIs, and easy to add, and customize filters and dashboards.  

5. It enables Touchless ERP automations leveraging EMS - action flows, automation, and action center for business units. 

What needs improvement?

1. The marketplace should offer process connectors for Oracle JDEdwards, and Peoplesoft.

2. If we can have prebuilt apps and a process cockpit for Oracle EBS Warehouse Management and Inventory Management.

3.  We need more documentation and examples of PQL language. That would be an improvement.

4. Importing data into Celonis should provide date/month/year import options so that you can import specific periods of data. 

5. Licenses are costly and calculated based on APC and the number of users. It should offer a more flexible option for initial data uploads. A pay-as-you-go model is not available yet.

For how long have I used the solution?

We have been using Celonis Process Mining platform for more than six months now.

What do I think about the stability of the solution?

The platform has been completely stable and flawless since we have been using it.

What do I think about the scalability of the solution?

It's easily scalable to any business process within the enterprise.

How are customer service and support?

It's been excellent working with Celonis support engineers. CSM has been seamless, and very responsive. They take ownership and lead the issue and bring in expert SMEs when required.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used UiPath Process Mining. We switched to Celonis as they had more cool out-of-box features compared to UiPath. 

How was the initial setup?

The setup is very straightforward; the whole setup took us less than two days.

What about the implementation team?

We used our vendor and Celonis engineers.

What was our ROI?

The ROI depends on how fast you are able to find process anomalies and business cases that benefit the enterprise WRT Cost, Labor productivity, and employee efficiency. For O2C alone, we found automation opportunities for 7000 hours, making the ROI recovered within 9 to 11 months.  

What's my experience with pricing, setup cost, and licensing?

If you are new to process mining you can try the Snap/Snap+ versions offered by Celonis which are free/ under $10,000 with a fixed APC data size and fixed set of analyst, admin, and member users. You can do a pilot leveraging the Snap+ version post that you could go for the full EMS version which provides more advanced features but comes with a cost. For example, Celonis EMS APC-100G and 10 Users = $80,000-$95,000/year.

Which other solutions did I evaluate?

UiPath Process Mining was evaluated.

What other advice do I have?

Process Mining adoption within the organization is a cultural change especially if you have siloed business units across the business process. You have to onboard the business users and analysts and make them understand how this platform helps and empowers them to go from a reactive to a more proactive mode and be more strategic vs being tactical.   

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Founder/Principal at InnoVelocity
Integrator
Top 5
We moved our clients from Intalio BPMS to Bizagi
Pros and Cons
  • "With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves."
  • "Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds."

What is our primary use case?

InnoVelocity is a leading independent specialist with Bizagi, with 12 expert consultants throughout the US having successfully delivered projects for 20+ customers over six years. InnoVelocity offers consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships, and a full suite of services including Modeling/Analysis/Audit, RPA Implementation, BI/Analytics Implementation.

How has it helped my organization?

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas, and Manufacturing. In common with all of these, the ease of use and agility of the product have allowed for rapid response to regulatory changes, and the visibility/data/reporting and built-in history tracking ensure appropriate documentation to demonstrate compliance.

What is most valuable?

Bizagi offers great ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.

What needs improvement?

Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds. Bizagi has been recently slowing down the pace of these changes and investing more in QA and support to address this concern, and we have seen some improvement in this area.

For how long have I used the solution?

We have been using the solution since 2015.

What do I think about the stability of the solution?

Stability has been improving of late with the aggressive investments Bizagi is making in support and QA.

What do I think about the scalability of the solution?

InnoVelocity has experience with enterprise-wide on-premise implementations of Bizagi and noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi is ending support for on-premise installations and moving all present and future customers to cloud, which runs on Azure.

How are customer service and support?

Customer Service:

The US Customer Success team is top notch and ensures that needs are proactively addressed.

Technical Support:

A support team is available with different levels of SLA/response through a ticketing system.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its ease of use.

What about the implementation team?

InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up for the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place. Bizagi has been emphasizing their own professional services of late and is growing this team.

What's my experience with pricing, setup cost, and licensing?

The value proposition of the product compared to its competitors is strong. The usage-based pricing model is a better value for larger organizations with many users. Smaller companies looking for a lower-cost perpetual license may be advised to explore other options.

Which other solutions did I evaluate?

When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: InnoVelocity is currently the leading US implementation partner for Bizagi, with 12 expert consultants throughout the US, InnoVelocity partners closely with customers to help them launch successful Digital Transformation programs - offering consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships.
Flag as inappropriate