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Examples of the 83,000+ reviews on PeerSpot:

Mninawa Mkoko - PeerSpot reviewer
Solutions Architecture at Felidaen
Real User
Top 20
Helps to store master data records but UI is complicated
Pros and Cons
  • "When users update their information on one product, the data is sent to a database. My approach was to maintain a master data record, ensuring that each platform loads the latest updated record. Instead of having three separate records, the system keeps one master data record, storing the historical records for reference."
  • "IBM InfoSphere MDM's UI is complicated. It also needs to improve its on-prem configuration."

What is our primary use case?

When users update their information on one product, the data is sent to a database. My approach was to maintain a master data record, ensuring that each platform loads the latest updated record. Instead of having three separate records, the system keeps one master data record, storing the historical records for reference.

It is not difficult for a person to learn to work with IBM InfoSphere MDM. You need the right mentor, people, and support. I received support mainly from IBM account managers and technical sources assigned to the organization. This support made it easier for me to solve problems.

What needs improvement?

IBM InfoSphere MDM's UI is complicated. It also needs to improve its on-prem configuration. 

What do I think about the scalability of the solution?

The product was web cloud-based, allowing us to scale based on demand. We employed anticipatory scaling, identifying nodes that required more resources and providing additional CPU, memory, and processing power accordingly.

How are customer service and support?

I contacted them through the ticketing system. There's a ticketing system where I raised issues and received support from IBM.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Working with Informatica feels a bit easier compared to IBM InfoSphere MDM. The organization initially used the product, and as a master data specialist, I had to adapt to the environment.

How was the initial setup?

The product was a bit easy for me to set up initially. Implementing it, on-premises had some challenges, especially considering the limited experience with the solution in South Africa. The deployment of workloads took a couple of hours, while the configuration and setup extended over a few days.

What other advice do I have?

You need to keep on learning and not limit yourself. I rate the product an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Vishal Khare - PeerSpot reviewer
IT manager at Electrolux Home Products
Real User
Top 5
Provides efficient technical support services, but it could be more affordable
Pros and Cons
  • "The product is easy to use and is beneficial from a data governance perspective."
  • "The platform's pricing needs improvement."

What is our primary use case?

We use the platform for centralizing and streamlining the management of an organization's master data.

How has it helped my organization?

With MDG, we have established an efficient process for easily managing country-specific data. At an enterprise level, it has proven valuable in imposing control over master data changes across different countries.

What is most valuable?

The product is easy to use and is beneficial from a data governance perspective.

What needs improvement?

The platform's pricing needs improvement.

For how long have I used the solution?

We have been using SAP Master Data Governance for five years.

What do I think about the stability of the solution?

It is a stable platform.

What do I think about the scalability of the solution?

We manage 400,000 SAP Master Data Governance users. It is a scalable platform and is used very regularly.

How are customer service and support?

SAP provides efficient technical support services.

Which solution did I use previously and why did I switch?

We used JD Edwards before. We switched to SAP for better scalability.

How was the initial setup?

The initial setup process has medium complexity. It is easy to use once configured. However, in a few countries, the implementation for JD Edwards was more flexible than SAP.

What's my experience with pricing, setup cost, and licensing?

SAP Master Data Governance is an expensive product.

What other advice do I have?

The integration capabilities of SAP Master Data Governance are exceptionally high, making it a standard asset in our operations. It integrates with various products and platforms, including the NetPass Platform, using the SAP framework.

I rate it a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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