We use the solution as our telephone system for work coordination through internal and external messaging.
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We use the solution as our telephone system for work coordination through internal and external messaging.
The solution's most valuable feature is the ability to create call queues.
The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
The solution is stable.
I rate the solution's scalability an eight out of ten. We have 80-90 executives using it.
We can raise tickets to the solution's technical support team via email. It would be helpful and make communication more accessible if they also provided a phone number to contact.
The solution's initial setup is more straightforward if you understand how networking works. It takes a month and a half to complete.
We implemented the solution with the help of our in-house team.
I rate the solution a six out of ten. I advise others to understand the networking presets as the solution is heavily network-based.
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
A most valuable feature is that it can be customized to meet all customer needs.
As of now, they are doing great in all areas and they keep improving their services
I've been using this solution for nearly six years.
It is stable.
The solution is scalable.
Most of the time, they are very good.
Positive
It isn’t complicated as long as you know how it works.
I recommend this solution and think it will satisfy the needs of any organization that uses it.