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Jaffar Ali - PeerSpot reviewer
Director Technical Services at TechnoBIZ
Reseller
Top 10
Effective protection against threats for small and medium-sized businesses with its simple interface and affordability, though it may lack some advanced features found in other solutions
Pros and Cons
  • "The feature of Sophos Email that we find most effective for detecting suspicious emails is primarily based on their signatures."
  • "Enhancing rule creation and customization features would provide users with greater control over their email security settings."

What is our primary use case?

Our clients utilize Sophos Email to bolster their organization's email security. Some of these clients integrate Sophos Email with their firewall, while others opt for the cloud email option.

How has it helped my organization?

Sophos effectively blocks phishing and spam to a significant degree.

The AI-powered threat detection in Sophos Email has significantly benefited organizations by providing them with a high level of protection against email-based threats.

The Sophos Email interface is highly user-friendly, featuring a simple design with just the right amount of features.

In terms of effectiveness in the outfall scenarios, I would rate Sophos Email at about seven out of ten.

What is most valuable?

The feature of Sophos Email that we find most effective for detecting suspicious emails is primarily based on their signatures. However, compared to other solutions like FortiMail and Trend Micro Cloud Email, we rate its effectiveness slightly lower. Overall, while the signature-based detection works well, some users have reported occasional false positives, especially when integrated with the firewall. Nonetheless, the majority of customers using Sophos Email are satisfied with its performance.

What needs improvement?

I believe that Sophos Email is not as effective as FortiMail and Trend Micro. To address this, improvements can be made in rule-based functionalities, offering more tools and options to customers. Enhancing rule creation and customization features would provide users with greater control over their email security settings. Specifically, adding more custom rules would be beneficial in this regard.

For how long have I used the solution?

I have been working with it for the last five years.

What do I think about the stability of the solution?

The stability of Sophos Email is very high, rating it an eight out of ten.

What do I think about the scalability of the solution?

Our customers, who are typically small to medium-sized businesses, rate the scalability of Sophos Email as seven out of ten.

How are customer service and support?

I would rate the support at eight out of ten. Overall, it has been satisfactory, although there have been occasional delays in response times.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Sophos Email was extremely straightforward.

What about the implementation team?

The deployment process takes less than an hour, and the system starts functioning immediately.

What's my experience with pricing, setup cost, and licensing?

Regarding the price, I would rate it at five out of ten. It falls somewhere in the middle—it's not excessively expensive nor very cheap. For the firewall subscription, the cost is less than one thousand, specifically for the on-premises subscription. As for the cloud subscription, I don't recall the exact price, but it's also relatively affordable.

What other advice do I have?

I recommend Sophos Email, especially for small and medium-sized companies, due to its excellent pricing, simplicity, and effectiveness. It's a solution that works perfectly well for our needs in this market segment. Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Service delivery senior manager at Advika
Real User
Top 5
Has a good user interface, but its DLP features need enhancement
Pros and Cons
  • "It has enhanced our approach to tackling malware and spam. It is a reliable product with a good user interface."
  • "Sophos Email could improve DLP features."

What is most valuable?

The product provides valuable performance.

What needs improvement?

Sophos Email could improve DLP features.

What do I think about the stability of the solution?

The platform is stable. However, they could provide more updates to streamline the product. I rate the stability as seven out of ten.

What do I think about the scalability of the solution?

We have 50 Sophos Email users in our organization. It has good scalability.

How are customer service and support?

The technical support team could be faster, more knowledgeable, and more customer-friendly.

Which solution did I use previously and why did I switch?

We are using multiple products as system integrators.

How was the initial setup?

The deployment steps involve simply downloading and executing the links, as it's a cloud-based solution. It requires one engineer to handle the maintenance.

What's my experience with pricing, setup cost, and licensing?

The platform is inexpensive. It offers a cost-effective licensing model. We purchase its yearly license.

What other advice do I have?

We utilize Sophos Email Gateway to protect against phishing in our company. Following the standard recommendation provided by Sophos, we established connectivity between Sophos Email Gateway and Microsoft 365.

It has enhanced our approach to tackling malware and spam. It is a reliable product with a good user interface.

The integration capabilities still need improvement, as some functionalities are not operating properly. Specifically, attention needs to be given to AD integration capabilities, which are crucial for various operations.

I rate it a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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