We used the solution for event management. It is an operating support system for network management.
Event correlation and analysis features were very good. The customization options helped us meet business-specific needs. We had flexibility because we could configure rules. We could create dashboards. We received alerts and notifications.
The tool supported our network operations center’s day-to-day activities very well. The core capabilities were useful to handle the alarms. The product had a vast set of integrations and plug-ins. NetCool had a plug-in for almost every tool in the market. It was just like plug-and-play. We integrated the tools and started getting alarms on our system.
The vendor support was excellent. The tool had many built-in automation capabilities. We could initiate and automate routine tasks. It was a good feature. NetCool’s strength lies in the ability to correlate and analyze events. It helped us identify and prioritize critical issues. We could prioritize issues based on certain criteria using the severity or keywords. It helped us improve our day-to-day operations and activities. The tool has a flood control mechanism that helps us when we face alarm floods.
The solution does not have any AI capabilities. The solution must provide advanced AI capabilities in future releases.
I have used the solution for ten years.
The tool is very stable. It is more stable than Moogsoft. Everything is very well documented in NetCool. The vendor support is good. The tool has a vast document library. If we refer to the library, there are very few chances of missing out on details while creating the instance. There are fewer chances of error. Our system will not break down in the middle of the operations.
Scalability was never an issue.
The implementation was very tough. We had to be experts. We had to create a database, then a server, and install probes and a gateway. There were many components. We had to run four to five processes for every component.
The deployment can be done in two to three days if all the prerequisites are fulfilled. We need one or two engineers. The solution is easy to maintain because it provides excellent vendor support. Integrating NetCool with other IT management tools was quite smooth and easy. The product provides different plug-ins for different enterprise tools.
NetCool is a very old tool. The documentation library is very vast. We will find answers for all our errors. New tools like Moogsoft have documentation libraries that are evolving. They may have errors that have never been documented. NetCool’s community is very strong.
We can choose NetCool if we do not rely on AI capabilities much. It is a good option. Many NetCool engineers are available. It is very easy to maintain the team. Overall, I rate the solution an eight out of ten.