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Wireless Network Analyst at a construction company with 51-200 employees
Reseller
Comes with good security features but delay persists in information updation
Pros and Cons
  • "ExtremeCloud IQ is an intuitive platform. The tool's ability to streamline network operations depends on the end customer. Sometimes it's quicker, and sometimes it takes much longer. It helps me to address network problems."
  • "For me, the only issue is the potential delay in the tool statistics updating in real time after making changes."

What is most valuable?

ExtremeCloud IQ is an intuitive platform. The tool's ability to streamline network operations depends on the end customer. Sometimes it's quicker, and sometimes it takes much longer. It helps me to address network problems. 

In our end customers, we activate two-factor authentication for login, ensuring very secure access. The tool's security features presented are also very good.

What needs improvement?

For me, the only issue is the potential delay in the tool statistics updating in real time after making changes.

What do I think about the stability of the solution?

The product's stability is good. 

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. 

How are customer service and support?

My experience with customer support is good. 

Which solution did I use previously and why did I switch?

The major differences between ExtremeCloud IQ and competitors include the superior updating of devices and the overall better support provided by the cloud solution.

How was the initial setup?

I rate the tool's deployment a seven out of ten. The duration for deployment varies based on the client's specific configurations and requirements. It can range from one day to sometimes three days for final configuration and functionality. Three resources are enough to handle the tool's deployment. 

What's my experience with pricing, setup cost, and licensing?

ExtremeCloud IQ's pricing is high. 

What other advice do I have?

ExtremeCloud IQ is considered a very good platform with excellent support, although there may be some concerns with pricing and a minor issue with information delay in statistics.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Technical Lead at Mycom Osi
Real User
Top 5
Provides useful customization features and a vast set of integrations and plug-ins
Pros and Cons
  • "The tool had many built-in automation capabilities."
  • "The solution does not have any AI capabilities."

What is our primary use case?

We used the solution for event management. It is an operating support system for network management.

What is most valuable?

Event correlation and analysis features were very good. The customization options helped us meet business-specific needs. We had flexibility because we could configure rules. We could create dashboards. We received alerts and notifications.

The tool supported our network operations center’s day-to-day activities very well. The core capabilities were useful to handle the alarms. The product had a vast set of integrations and plug-ins. NetCool had a plug-in for almost every tool in the market. It was just like plug-and-play. We integrated the tools and started getting alarms on our system.

The vendor support was excellent. The tool had many built-in automation capabilities. We could initiate and automate routine tasks. It was a good feature. NetCool’s strength lies in the ability to correlate and analyze events. It helped us identify and prioritize critical issues. We could prioritize issues based on certain criteria using the severity or keywords. It helped us improve our day-to-day operations and activities. The tool has a flood control mechanism that helps us when we face alarm floods.

What needs improvement?

The solution does not have any AI capabilities. The solution must provide advanced AI capabilities in future releases.

For how long have I used the solution?

I have used the solution for ten years.

What do I think about the stability of the solution?

The tool is very stable. It is more stable than Moogsoft. Everything is very well documented in NetCool. The vendor support is good. The tool has a vast document library. If we refer to the library, there are very few chances of missing out on details while creating the instance. There are fewer chances of error. Our system will not break down in the middle of the operations.

What do I think about the scalability of the solution?

Scalability was never an issue.

How was the initial setup?

The implementation was very tough. We had to be experts. We had to create a database, then a server, and install probes and a gateway. There were many components. We had to run four to five processes for every component.

The deployment can be done in two to three days if all the prerequisites are fulfilled. We need one or two engineers. The solution is easy to maintain because it provides excellent vendor support. Integrating NetCool with other IT management tools was quite smooth and easy. The product provides different plug-ins for different enterprise tools.

Which other solutions did I evaluate?

NetCool is a very old tool. The documentation library is very vast. We will find answers for all our errors. New tools like Moogsoft have documentation libraries that are evolving. They may have errors that have never been documented. NetCool’s community is very strong.

What other advice do I have?

We can choose NetCool if we do not rely on AI capabilities much. It is a good option. Many NetCool engineers are available. It is very easy to maintain the team. Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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