I use the solution to provide support services to the customers. I can fix the technical errors without accessing their account passwords using it.
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I use the solution to provide support services to the customers. I can fix the technical errors without accessing their account passwords using it.
The solution helps my organization with unattended access and regular access for internal operations. We can provide support services to customers using it.
The solution's most valuable feature is unattended access. Our agents can connect to customers' virtual machines instead of directly connecting to their systems.
They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management, and computer resetting.
I have been using the solution for four years.
It is a stable solution. I rate its stability nine out of ten.
It is a very scalable solution. However, it depends on the business model we purchase. We need to pay for adding more computers. I plan to increase its usage in the future. I rate its scalability nine out of ten.
The solution's initial setup is straightforward. It follows a standard procedure significantly. Compared to TeamViewer, it's easier. I rate the process a nine out of ten.
The solution generates a return on investment. Once you understand the unattended access possibilities, it acts as a lifesaver because having security is necessary. You can control who logs into the accounts, making business more solid. You can check for errors as well. It makes the solution more efficient, secure, and scalable.
I advise others to know exactly how they want to use the unattended access. Using the solution, they can have a server or create virtual machines at a lower cost. I rate it a nine out of ten.
We primarily use the solution for screen sharing, similar to AnyDesk or TeamViewer. We can share screens and work remotely, and access systems as well.
Whenever users go to support, support can access the user's screen and do their own research to see what the issues may be.
Screen monitoring and screen sharing, as well as screen remote control, are all very useful features.
They do have some glitches in the microphone and speaker, especially during remote access.
We'd like to have recordings of the remote access automatically.
I've been using the solution for three years.
I'd rate the stability ten out of ten. It is reliable and quite stable. There are no bugs or glitches. It doesn't crash or freeze.
I'd rate the scalability ten out of ten. It is very scalable and easy to extend.
I'm also familiar with similar solutions, such as TeamViewer and AnyDesk. This solution, however, while having the same features, costs a lot less.
The initial setup is straightforward. It is not overly complex or difficult.
I have witnessed an ROI when using the solution.
The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and compatible.
I'm using the latest version of the solution.
I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful.
I'd rate the product nine out of ten.
