Share your experience using Cofense LMS

We have previously run two-day live instructor-led sessions in person. We decided to modernize and scale our training and we chose Litmos to do this.

We have 15 software products that we produce and we create multiple courses that are role-based and were hosted on Litmos. We have large consulting firms that sell our products to their customers. We also have a cyber security awareness training program for internal resources.

The reporting in Litmos could be improved. It is difficult to pull accurate reporting based on how the solution is set up and parameters are selected. 

Our students have also found it difficult to navigate the platform. We had to implement Pendo to give them a tour on how to use the platform because it wasn't intuitive enough and caused confusion for our students.

We used Litmos alongside Salesforce and needed a sandbox for Litmos when upgrading Salesforce. This is not available when using Litmos and we had to purchase this separately. 

The content creator tool within Litmos allows you to create content within the system, but I never could get any interactions to work.

This is a stable solution. We only experienced one outage in three years. This outage was due to a Salesforce upgrade that broke our connector to Salesforce. 

This is a very scalable solution. We had over 10,000 students in our instance and their billing model makes scaling affordable to do. 

Their support structure was really decent. We would open a support case and would get an answer fairly quickly, even though we're on different time zones. 

Positive

The initial setup was straightforward with assistance from a vendor. The Litmos integration with Salesforce was difficult and involved multiple support calls with Salesforce. 

We used a vendor team to implement this solution. With their assistance, the implementation was made simpler. 

This solution comes at a high price point. We also paid $4500 for a migration specialist from Litmos to assist in moving our content over. You are billed every month based on the number of users who have logged in and completed training. 

We decided to modernize and scale our training and we chose Litmos to do this. We evaluated about 15 different platforms at that time. Last year, before our renewal time, we evaluated about 20 new products, and we decided to move from Litmos to Tovuti.

The Tovuti interface is a lot more modern and easier to brand. It is also a lot more intuitive for the students to use and navigate. Tovuti is more competitive from a pricing point of view and has conferencing built in (versus having to also pay for Zoom when using SAP Litmos).

After using this solution for four years, and raising our challenges around functionality, we did not see any improvements. With many more options on the market for LMS solutions, we decided to move away from Limos. 

I would rate this solution a seven out of ten. 

Our organization's primary use case for SAP SuccessFactors Learning is employee training and development.

The platform's most valuable feature is personalized learning recommendations.

The product's configuration process needs improvement.

We have been using SAP SuccessFactors Learning for two years.

It is a stable product.

We have around 100 SAP SuccessFactors Learning users in our organization.

The initial setup process is simple. We have a team of five executives to work on the deployment.

The support for digitization and registration for employees allows easy tracking of error rates and features as normal. The mobile learning feature is satisfactory.

I recommend it to others and rate it a seven out of ten.