The primary use cases were inventory management for Azure, integrated with different templates to monitor resource status, CPU, memory, etc.
We also used it for Azure Virtual Desktop (AVD) patch management, but Windows Update doesn't support query filtering for AVDs, unlike regular servers. So, to update and track AVDs, we needed software or a tool to automate the process.
Initially, things were fine. However for the past two months, there were data discrepancies between OpsRamp and other reports. Support confirmed it was related to Microsoft patch rollouts, with some devices scheduled for later than others. We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly.
Since clients want patches applied as soon as possible, we manually patch those remaining devices.
There is room for improvement in the performance of the product. The main problem is with patch management.
The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch.
We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements.
Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.
I have been using this solution for two years. I use Version 16.0.
Overall, I would rate the stability an eight out of ten.
We haven't really tested its scalability yet. We primarily use it for monitoring and basic device status checks.
We used an upgrade management product. It's similar to OpsRamp in function, but it's native to the cloud providers like Azure and AWS.
OpsRamp, on the other hand, is a third-party tool. We use it primarily as a monitoring tool. We apply templates to resources, gather data, and generate reports for clients. It's an agentless solution that collects data from hosts and sends it back to the portal for reporting and presentation.
It integrated well with our ITSM tools, and everything seemed fine.
Most features work fine, but I'd rate it a six out of ten.