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The use cases for this involve deployment both internally within an enterprise and externally with customers. Customers have the flexibility to deploy it within their organization or externally to serve their own customers. In some instances, agents utilize the system to meet the needs of external customers.
The central management tool, Control Hub, holds significant value for the management team. With Control Hub, there is complete visibility into every aspect, solution, and device, with the contact center being just one component. Additionally, the system offers various features, and as of now, I've recently returned from my vacation.
I have been involved in the hardware aspect of working with it for two years, while my experience in collaboration spans over two decades.
I would rate its customer service and support nine out of ten.
Positive
The setup is most seamless when the customer already has an established Cisco infrastructure.
Overall, I would rate it nine out of ten.
I use Cisco Webex Contact Center in my company, especially for meetings with our partners, making it one of the major use cases for which we use the product.
The most valuable feature of the solution stems from the fact that it is a sweet product that allows my company to do a lot of things.
With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop. With Cisco Webex Contact Center, only one screen works when I try to share the screen, making it the area where improvements are required. With Cisco Webex Contact Center, when I use the screen's sharing capabilities, I am stuck on one tab and can't view everything at once.
I have been using Cisco Webex Contact Center for two and a half years. I use the solution as a regular platform. My company serves as a distributor of Cisco products.
There are some network issues at times, but not anything from Cisco Webex Contact Center's end.
As a distributor and promoter of the product, I rate the product's scalability a ten out of ten.
My company has 4,000 users of the solution. Internally, at times, my company uses Microsoft Teams, but with our partners, we use Cisco.
The product's initial setup phase is very easy. The product's initial setup process is easy since our company has an IT department that deals with the provisioning part for us, so we don't face any difficulties.
The solution is deployed on the cloud.
Without our company knowing, the solution's help desk accesses our network and website, which then takes care of the deployment for us.
Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
When I use the product, I don't face any troubles, but it is difficult to use
The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized.
I rate the overall tool a ten out of ten.
