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Examples of the 83,000+ reviews on PeerSpot:

Harrison Bulley - PeerSpot reviewer
Senior Infrastructure Engineer at Net Consulting
Real User
Top 5Leaderboard
Has good scalability, but its reporting features need improvement
Pros and Cons
  • "The solution is stable."
  • "Its features for scheduling and generating reports need improvement."

What is our primary use case?

We use the solution as our telephone system for work coordination through internal and external messaging.

What is most valuable?

The solution's most valuable feature is the ability to create call queues. 

What needs improvement?

The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. We have 80-90 executives using it.

How are customer service and support?

We can raise tickets to the solution's technical support team via email. It would be helpful and make communication more accessible if they also provided a phone number to contact.

How was the initial setup?

The solution's initial setup is more straightforward if you understand how networking works. It takes a month and a half to complete.

What about the implementation team?

We implemented the solution with the help of our in-house team.

What other advice do I have?

I rate the solution a six out of ten. I advise others to understand the networking presets as the solution is heavily network-based.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Harsha Ravnikar - PeerSpot reviewer
Senior Solutions Architect at Sysmex America, Inc.
Real User
Top 5Leaderboard
Saves our organization a lot of money, by eliminating the need for application servers
Pros and Cons
  • "We like that this product is open-source, meaning that we spend a lot less on our servers etc."
  • "We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."

What is our primary use case?

We use this solution as a platform for application and server integration.

How has it helped my organization?

This product has saved our organization a lot of money, by eliminating the need for application servers like WebLogix or web sphere.

What is most valuable?

We like that this product is open-source, meaning that we spend a lot less on our servers etc.

What needs improvement?

We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins.

For how long have I used the solution?

We have been working with this solution for nearly 18 years.

What other advice do I have?

We would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.