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Debharshi Bhattacharya - PeerSpot reviewer
Assistant Consultant at a performing arts with 51-200 employees
Real User
Top 5
Useful to deal in areas like supply chain management and WMS
Pros and Cons
  • "The technical support for the solution was very good."
  • "The integration features of the tool on on-premises weren't that great, making it an area where improvements are required."

What is our primary use case?

I use the solution in my company for supply chain management. I also use the tool to deal with WMS implementation.

What needs improvement?

The integration features of the tool on on-premises weren't that great, making it an area where improvements are required.

For how long have I used the solution?

I have been using Oracle E-Business Suite for seven years.

How are customer service and support?

The technical support for the solution was very good. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is deployed on an on-premises model.

The solution can be deployed in a few months.

What was our ROI?

Overall, the tool reduces customer capital expenditure. It is difficult to explain the actual reduction in capital expenditure, considering that my company deals with a huge customer base, in which a lot of things are absorbed, and there are a lot of complexities involved in supply chain management. The tool provides value for money.

What's my experience with pricing, setup cost, and licensing?

Products concerning areas like CRM and ERP should provide value at lesser costs to customers, especially if you consider that the initial cost of implementation is high.

What other advice do I have?

The area of service planning was neither very difficult nor very easy.

Oracle E-Business Suite has impacted our business process from the standpoint of KPIs.

The features of the product were not useful for me since they were mostly used to help my customers.

The tool's integration capabilities were standard in nature since the product is deployed on an on-premises model.

The tool was integrated with a lot of other legacy solutions and Oracle Siebel CRM because it was on an on-premises deployment model, but not everything was as fast as things are on the cloud, so there was the need to have multiple devices in our infrastructure.

The tool has had an impact on industry-specific solutions in our company's customers' operations since it gives customers autonomy over third-party logistics and service providers. The tool also helps to reduce the problems in the supply chain management.

I recommend the tool to enterprise-sized businesses. The problem with Oracle is that it comes with everything and may contain certain modules that customers don't need. With Oracle products, since you get a lot of features, the prices are pushed up. The tool can only be used by those who start off as a reseller and want to become a manufacturer in the future since it helps to manage both workloads.

Considering that it is one of the best tools I have worked with, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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CTO at a consultancy with 11-50 employees
Real User
Easy to integrate into the existing infrastructure and enables users to develop custom reports easily
Pros and Cons
  • "It was very easy to integrate the product into our existing infrastructure."
  • "The users feel that the product is not user-friendly."

What is our primary use case?

I use the product for financial management, value chain, manufacturing, and human capital management.

What is most valuable?

The user experience in supply chain and operations management is excellent. The product is powerful in the supply chain, manufacturing, and financial domains. The system is powerful enough to absorb any business case we face during our implementation, regardless of the industry. Whether it is the public sector, retail, or FMCG, Oracle E-Business Suite can fit any business process.

It was very easy to integrate the product into our existing infrastructure. The analytics and reporting tools streamline our processes. We can implement the standard and emerging best practices to enhance decision-making. The tool has a lot of reports. We can develop custom reports easily. We can easily connect it with any data warehouse and use the analytics features. Right now, the product can handle any business case, even manufacturing. Discrete manufacturing and process manufacturing can be handled easily.

What needs improvement?

We find challenges in the manufacturing modules. The users feel that the product is not user-friendly. Continuous manufacturing is very complex. We must automate the whole manufacturing process cycle and connect multiple production lines. It is not an easy task in Oracle to implement such things. Other than that, the solution is excellent.

For how long have I used the solution?

I have been using the solution for 20 years.

How are customer service and support?

The technical support is excellent.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment, implementation, and integration are very easy.

What's my experience with pricing, setup cost, and licensing?

Oracle generally gives a lot of discounts. If we get discounts, the tool will not be costly. It will cost less than S/4HANA. The product might cost the same as Microsoft Dynamics. The cost is based on the discount that Oracle provides to us.

What other advice do I have?

I use and implement the tool. I will recommend the product to others. You will see the benefits of the solution if you have the right partner. As an implementer or consultant, I rate the product a ten out of ten. However, since the user experience must be improved, I rate the solution a nine out of ten overall.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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