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Network Administrator at Tommy Bahama
Real User
Top 5Leaderboard
A highly scalable solution that identifies bugs and security vulnerabilities
Pros and Cons
  • "It identifies bugs and security vulnerabilities."
  • "Sometimes, the product has outages that affect the site's ability."

What is our primary use case?

I use the solution every day to check the health of the system. It tells me if there are any issues to address or if there are any security vulnerabilities. It allows me to do remediation online, which is very helpful.

How has it helped my organization?

The product helps keep our patches up to date and ensures that security issues are addressed in a timely manner.

What is most valuable?

It identifies bugs and security vulnerabilities.

What needs improvement?

Sometimes, the product has outages that affect the site's ability. I've had open tickets only to find that they've had problems. There should be a status page that informs users about any internal problems within the sites. This way, I can easily determine if the issue lies with them and not with my tenant.

The product should provide more online documentation to explain the available options better.

For how long have I used the solution?

I have been using the solution for one and a half years.

What do I think about the stability of the solution?

The product is stable but changes so frequently that the dashboard and features constantly look different. I rate the product’s stability a six or seven out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable. We have a relatively small footprint. We could expand if we were a larger organization. I rate the scalability a nine or ten out of ten.

How are customer service and support?

Support is pretty good. I rate the support team a seven or an eight out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was only a matter of installing the agents on the server and having them communicate back to the product. The only problem we had was firewall issues on our site. Now we have one server through Red Hat Satellite instead of individually reaching out to Red Hat Content Delivery Network. It eliminates a lot of firewall issues.

What's my experience with pricing, setup cost, and licensing?

If you have a subscription to Red Hat Enterprise Linux, Red Hat Insights is free.

What other advice do I have?

I have opted to use the latest version of the product. If you have a subscription to Red Hat, there's no reason not to use Red Hat Insights. Therefore, everyone with a Red Hat Enterprise Linux subscription should use Red Hat Insights. It’s a valuable product, and only a small amount of effort is required to set it up. Overall, I would rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Environment Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Intuitive, with good security, and helpful technical support
Pros and Cons
  • "The most valuable feature of Red Hat Insights is that it is dynamic."
  • "The improvements, in my opinion, have to be done in the infrastructure of the Red Hat Satellite, it is very complex."

What is our primary use case?

The primary use of Red Hat Insights is to analyze the whole data set of the service to determine what is highly critical.

What is most valuable?

The most valuable feature of Red Hat Insights is that it is dynamic.

It is determined by the data. 

The use case is to determine how to obtain crucial factor information. 

And then, depending on the technical circumstances, you proceed, for example, to upgrade or alter configurations to implement modifications for security the use case is not the technical view.

It is the capacity for looking at critical factors.

What needs improvement?

The improvements, in my opinion, have to be done in the infrastructure of the Red Hat Satellite, it is very complex.

For how long have I used the solution?

I have worked with IT infrastructure for fifteen years. IT operations and IT infrastructure.

I started in this position as an Operating System, and coordinator of the Operating System team for two years. Only doing this

How are customer service and support?

Technical support is good, they are both helpful and quick.

How was the initial setup?

Red Hat Insight is the cloud view of Red Hat Satellite.

What other advice do I have?

It is difficult to rate this product, I am still new to it.

It's a very good product.

I would rate Red Hat Insights a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.