Share your experience using DSI Digital Supply Chain Platform

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 83,000+ reviews on PeerSpot:

Ferran T. - PeerSpot reviewer
Executive Director at Sosteca
Real User
Top 10
Integrates well with Microsoft infrastructure and developer solutions
Pros and Cons
  • "One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process."
  • "In terms of improvement, the technical support could be better."

What is our primary use case?

We use Azure App Service for both app development and deployment. Sometimes, we use it for testing, and we also have several products running in production on the platform.

What is most valuable?

One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process. It is user-friendly once you understand how it works, although getting to that point can be a challenge. Additionally, Azure App Service offers excellent integration with Microsoft infrastructure and developer solutions.

What needs improvement?

In terms of improvement, the technical support could be better.

For how long have I used the solution?

I have been working with Microsoft Azure App Service for almost six years.

What do I think about the stability of the solution?

We have faced reliability issues due to configuration issues on our end, not the technology itself. While Azure App Service provides information on problems, sometimes it is not sufficient, and resolving issues can be time-consuming.

What do I think about the scalability of the solution?

In terms of scalability, we haven't encountered any issues with Azure App Service. 

How are customer service and support?

The support I have received, mostly from individuals in India, hasn't been very helpful. They tend to send long emails with lots of links, which often don't directly address my specific issue. This can be frustrating and time-consuming, as it doesn't efficiently solve the problem at hand. Azure App Service might offer better support with higher-priced plans, but those might be too costly for smaller external companies like ours. I would rate the support as a three out of ten.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I have used SolarWinds along with Azure App Service for web application development.

How was the initial setup?

Installing Azure App Service has been challenging at times. Whether deploying through Azure pipelines or directly from Azure, the process can be time-consuming due to configuration complexities. We have encountered instances where resolving issues took days or even two to three weeks to complete the deployment.

What's my experience with pricing, setup cost, and licensing?

Microsoft offers various pricing plans and licensing options, which initially seem reasonable, especially for small companies like ours. However, as we grow, the pricing can become less flexible. We pay for Azure monthly, while some licenses, like the Action Pack, are paid annually.

What other advice do I have?

Overall, I would rate Azure App Service as an eight out of ten. It is a good tool but could be more user-friendly.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Kumar Saurav - PeerSpot reviewer
Director - SAP BTP at Incture
Real User
Top 5Leaderboard
Offers a robust set of tools for developing, deploying, and managing mobile apps securely and efficiently
Pros and Cons
  • "One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
  • "One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."

What is our primary use case?

In our mobile app development, we use SAP Mobile Platform primarily for building apps with SAP UI5. SAP provides a convenient build process, making it easy to develop based on business requirements. We integrate seamlessly with their integration suite, ensuring connectivity with SAP and other systems. Ultimately, our users access the app via a browser on their mobile devices, connecting to SAP for efficient use.

What is most valuable?

One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems. While there might be charges for cloud usage, on-premises deployment is free with available services. Customization options allow tweaking of standard features for specific needs, making it widely accepted and enabling mobile access to all enterprise applications.

What needs improvement?

One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement. This limitation hinders usage in industries like oil and gas, where offline access is crucial due to safety concerns. Enabling native app support with built-in offline capabilities would greatly enhance its usability and cater to various scenarios where connectivity is limited or prohibited.

For how long have I used the solution?

I have been using SAP Mobile Platform for almost nine years.

What do I think about the stability of the solution?

While SAP Mobile Platform is generally stable, occasional glitches and bugs may arise. However, SAP provides prompt responses and solutions when issues are reported.

What do I think about the scalability of the solution?

SAP Mobile Platform is highly scalable.

How are customer service and support?

I would rate the technical support as an eight out of ten. It could improve by providing quicker and more accurate responses.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Besides SAP, I have worked with vendors like Informatica.

How was the initial setup?

The complexity of deploying SAP Mobile Platform varies depending on whether it is on-premises or in the cloud. On-premises deployment is straightforward but requires third-party tools for native SAP support. Cloud deployment involves dealing with scattered documentation and steps, lacking a comprehensive user guide for easy reference. Simplifying deployment instructions and consolidating information would greatly improve user-friendliness.

What's my experience with pricing, setup cost, and licensing?

For SAP Mobile Platform, pricing varies based on usage and deployment options. There are no charges for on-premises deployment, but for cloud usage, costs depend on usage levels. There are two modes: creating your own APIs or using SAP's API management, each with different pricing structures.

What other advice do I have?

In a recent project, we integrated SAP Mobile Platform with various SAP systems. Most companies store their data on-premises or in SAP systems. Our task was to sync this data with the mobile platform hosted in the cloud. We used integration tools to connect seamlessly with these on-premises systems, ensuring data synchronization. Additionally, we connected to satellite systems like Jira for specific functionalities such as ticket management, requiring robust integration capabilities.

The security model of SAP Mobile Platform has positively impacted our mobile applications by addressing initial reluctance and highlighting its suitability for certain tasks like approvals and on-site data entry, especially for industries like oil and gas, utilities, and manufacturing. This enables remote approval processes and real-time data entry, improving efficiency and accessibility for users who are not always at their desks.

SAP Mobile Platform supports our cross-platform mobile app development needs by enabling the conversion of SAP transaction codes into mobile-friendly interfaces. This allows users to access SAP functionalities from their mobile devices, increasing flexibility and productivity, especially for departments like sales who need to input data on the go. 

Overall, I would rate SAP Mobile Platform as an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate