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Network Computer Analyst at Edmonton Catholic School Board
Real User
Has an easy implementation process, but the performance monitoring feature could be more intuitive
Pros and Cons
  • "The most valuable features of Cisco Prime include its comprehensive functionality as a one-stop solution for basic SNMP port management."
  • "The product's performance monitoring feature could be more intuitive."

What is our primary use case?

We use Cisco Prime for centralized configuration management backups and monitoring.

What is most valuable?

The most valuable features of Cisco Prime include its comprehensive functionality as a one-stop solution for basic SNMP port management. It provides accessible dashboards for monitoring and configuring devices, facilitating smooth network operations. Its compatibility with other Cisco products ensures seamless integration and minimizes the issues that may arise when mixing vendors. This reliability and consistency are advantageous in complex network environments where different vendors' products may present interoperability challenges.

What needs improvement?

The product's performance monitoring feature could be more intuitive.

Which solution did I use previously and why did I switch?

Before Cisco, we used HP to switch. However, when HP split into two companies, the warranty terms changed. Previously, it was a lifetime warranty with no limit, but it became limited to five years. Additionally, the cost became nearly identical to that of Cisco. We decided to switch to Cisco because their catalyst switching is extremely stable and has been a market standard for 20 years.

How was the initial setup?

The project implementation was easy overall. Adapting Cisco's solutions to our specific environment required effort, as their documentation only covers some network scenarios.

The deployment didn't happen all at once; it was staged and controlled to ensure a smooth transition. We started with a small test environment before gradually rolling it out to all campuses. This gradual approach helped mitigate the risk of any issues arising across multiple locations simultaneously, especially on a critical day like Monday morning.

We have a team of three executives working on the process. Their job roles included network specialists and a manager.

It requires maintenance, which is included in the annual cost. We receive updates and support as part of the renewal process.

What's my experience with pricing, setup cost, and licensing?

The product cost depends on the number of devices. It is approximately $150 per device per year. I rate the pricing as seven out of ten.

What other advice do I have?

Cisco Prime's reporting and analytics capabilities have not significantly impacted our network decision-making, and we have not utilized them extensively. We're exploring more automated and efficient reporting and analytics solutions that provide faster access to relevant insights.

Using the automation and configuration tools has provided us with several benefits. Specifically, we can schedule mass configuration changes efficiently. For instance, when implementing configuration changes across multiple campuses, we create templates and schedule them to run at convenient times.

I recommend the platform to others depending on the scale of the operation. It's useful when managing teams that fluctuate in size. Starting with an entry-level option could be beneficial to gauge its suitability, and then considering Cisco's DNA for the channel center, which offers various tiers and licensing options, could provide more tailored solutions.

I rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Wireless Network Analyst at a construction company with 51-200 employees
Reseller
Top 20
Comes with good security features but delay persists in information updation
Pros and Cons
  • "ExtremeCloud IQ is an intuitive platform. The tool's ability to streamline network operations depends on the end customer. Sometimes it's quicker, and sometimes it takes much longer. It helps me to address network problems."
  • "For me, the only issue is the potential delay in the tool statistics updating in real time after making changes."

What is most valuable?

ExtremeCloud IQ is an intuitive platform. The tool's ability to streamline network operations depends on the end customer. Sometimes it's quicker, and sometimes it takes much longer. It helps me to address network problems. 

In our end customers, we activate two-factor authentication for login, ensuring very secure access. The tool's security features presented are also very good.

What needs improvement?

For me, the only issue is the potential delay in the tool statistics updating in real time after making changes.

What do I think about the stability of the solution?

The product's stability is good. 

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. 

How are customer service and support?

My experience with customer support is good. 

Which solution did I use previously and why did I switch?

The major differences between ExtremeCloud IQ and competitors include the superior updating of devices and the overall better support provided by the cloud solution.

How was the initial setup?

I rate the tool's deployment a seven out of ten. The duration for deployment varies based on the client's specific configurations and requirements. It can range from one day to sometimes three days for final configuration and functionality. Three resources are enough to handle the tool's deployment. 

What's my experience with pricing, setup cost, and licensing?

ExtremeCloud IQ's pricing is high. 

What other advice do I have?

ExtremeCloud IQ is considered a very good platform with excellent support, although there may be some concerns with pricing and a minor issue with information delay in statistics.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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