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Examples of the 83,000+ reviews on PeerSpot:

Samuel Torres - PeerSpot reviewer
Support Engineer Tier II at Security First IT
Real User
Top 5Leaderboard
Provides good scalability, but its interface needs improvement
Pros and Cons
  • "The platform is easy to use."
  • "ConnectWise PSA’s graphical interface is a little old."

What is our primary use case?

We use ConnectWise PSA to keep track of tickets.

What is most valuable?

The platform is easy to use. We can view all the features on the screen, as well as create, change, and open a ticket.

What needs improvement?

ConnectWise PSA’s graphical interface is a little old. They could make it more refreshing.

For how long have I used the solution?

I have been using ConnectWise PSA for one and a half years. At present, I use the latest version.

What do I think about the stability of the solution?

I rate the platform’s stability a six out of ten. Sometimes, it works slowly.

What do I think about the scalability of the solution?

It is a scalable platform. I rate its scalability a ten out of ten. We have ten users for it in our organization.

How was the initial setup?

We have deployed ConnectWise PSA on the cloud.

What other advice do I have?

I rate ConnectWise PSA a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JonMcWilliams - PeerSpot reviewer
vCTO - Technical Account Manager at CMIT Princeton
Reseller
Top 10Leaderboard
A rock solid and scalable product for ticketing
Pros and Cons
  • "I am impressed with the product's integration with other applications."
  • "The product is counter-intuitive for me."

What is our primary use case?

We use the solution for ticketing. 

What is most valuable?

I am impressed with the product's integration with other applications. 

What needs improvement?

The product is counter-intuitive for me. 

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

There is no issues with the product's stability. It is a rock solid product. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support. 

How would you rate customer service and support?

Neutral

What other advice do I have?

I would rate the product an eight out of ten. It is one of the best products that I have ever worked with. You can use the tool better once you get familiar with its documentation. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.