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GregoireSoukiassian - PeerSpot reviewer
Consultant at Ministry of Research and Education
Consultant
Top 10
Effectively addresses security concerns but could use enhancement in terms of integration
Pros and Cons
  • "The most valuable aspects of BMC Helix Cloud Security are its security features and regulatory compliance capabilities."
  • "BMC Helix Cloud Security has room for improvement in terms of integrating its various features."

What is our primary use case?

Our customers use BMC Helix Cloud Security to keep their cloud systems secure and compliant while improving service management. This solution streamlines processes, automates security checks, and offers insights for multi-cloud setups.

What is most valuable?

The most valuable aspects of BMC Helix Cloud Security are its security features and regulatory compliance capabilities. It effectively addresses security concerns and aligns with regulatory requirements like GDPR and ISO 27001, which is essential for our needs.

What needs improvement?

BMC Helix Cloud Security has room for improvement in terms of integrating its various features. It currently consists of separate point solutions that don't flow together as seamlessly as they could. This lack of integration, unlike platforms like ServiceNow, may be due to historical factors. Enhancing this integration would make it a more compelling choice from a business perspective and offer a smoother user experience. In the next release of BMC Helix Cloud Security, I would like to see additional features, particularly AI integration, which has already been announced. AI integration could bring more precision to the platform, making it even more interesting and effective.

For how long have I used the solution?

I have just recently started working with BMC Helix Cloud Security.

What do I think about the stability of the solution?

I would rate the stability of this solution as an eight out of ten. It seems to be well-structured and has undergone rigorous processes to ensure quality and stability.

What do I think about the scalability of the solution?

I would rate the scalability of the solution as a seven out of ten. It could use some improvement. We have approximately 30,000 end users of the solution worldwide.

How are customer service and support?

I would rate their technical support as a seven out of ten. While they offer decent support, there is room for improvement in terms of being more proactive with clients, especially by including proactive services in the maintenance contract rather than making clients pay for additional consultancy services every time they need something extra.

How would you rate customer service and support?

Neutral

How was the initial setup?

It takes about two years to fully deploy the solution. A team of eight to nine people is needed.

What's my experience with pricing, setup cost, and licensing?

I would rate the price of BMC Helix Cloud Security as a seven in terms of costliness. It is not the cheapest option available, as it tends to be more expensive than some competitors, but it offers good value for what it provides. There are additional costs beyond the standard licensing fees. These include add-ons, and technical support may need to be paid for separately.

What other advice do I have?

I would advise someone considering implementing BMC Helix Cloud Security to start with a proof of concept and engage in discussions with experts first. Before moving forward, it is important to be cautious about the global CMDB implementation and ensure that you have a minimum of well-documented and approved processes in place. This approach can help ensure a successful implementation. Overall, I would rate BMC Helix Cloud Security as a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: consultant
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Portfolio Manager/ Helix Administrator at Frontier Communications
Real User
Top 20
A highly scalable and straightforward solution with a knowledgeable support team
Pros and Cons
  • "Role-based security is a valuable feature."
  • "I want the role-based security feature to be improved."

What is our primary use case?

We use the product for IT service requests.

What is most valuable?

Role-based security is a valuable feature. The solution is pretty straightforward.

What needs improvement?

I want the role-based security feature to be improved. We can provide group security, but we have to go in and individually configure the roles for other features.

For how long have I used the solution?

I have been using the solution since June last year. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

The tool’s scalability deserves a high rating. It is really good. I rate the scalability a nine out of ten. Roughly 400 people are using the solution in my organization.

How are customer service and support?

We contact the support team when we have issues. It is a global support team. It did take us some effort to explain the urgency to the team. Once you get the support personnel, they're very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was easy. It was intuitive. The product is deployed on a shared cloud with the vendor. The deployment took roughly six months.

What about the implementation team?

We had help from a third-party vendor to deploy the solution. An expert from BMC explained some things about the deployment to us.

What other advice do I have?

We work on a third-party shared environment. It wouldn’t have been feasible for a smaller company. My company was actually the first one to do it. Just like any cloud security, it pays to do your research and have complimentary security involved. The product can’t be the be-all and end-all tool for your security. Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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