We use the solution as our telephone system for work coordination through internal and external messaging.
The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.
Use our online form to submit your review. It's quick and you can post anonymously.
We use the solution as our telephone system for work coordination through internal and external messaging.
The solution's most valuable feature is the ability to create call queues.
The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
The solution is stable.
I rate the solution's scalability an eight out of ten. We have 80-90 executives using it.
We can raise tickets to the solution's technical support team via email. It would be helpful and make communication more accessible if they also provided a phone number to contact.
The solution's initial setup is more straightforward if you understand how networking works. It takes a month and a half to complete.
We implemented the solution with the help of our in-house team.
I rate the solution a six out of ten. I advise others to understand the networking presets as the solution is heavily network-based.
I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal communication with teams as well, and for resolving tickets through emails and through social media since it is so fast and straightforward to use.
The knowledgebase are vital in helping us create professional knowledgebases that guide our clients in terms of how to use our products and services without even making support requests.
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us. It is helping us to provide technical and sales services.
Customers can reach us through social media platforms like Twitter, Facebook, WhatsApp, and Instagram and get tickets resolved from one place. The knowledgebase is helping us to provide solution articles to our clients to help them understand how to use our software products and services
The most valuable aspects of the solution include:
Live chat. The live chat is so easy to customize. You can customize it with fonts, and brand colors, and you can use the logic to hide it for only logged-in users so they are the only ones that can access the live chat.
Hot mapping. Hot mapping is very vital for looking at having a unique URL for your knowledge base. It makes it so easy to add a DNS record and verification.
Social media. Integrating with social media is pretty cool. You can use it to provide support from one place via different handles.
Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget.
Technical support does not provide good support on time as you have to wait for a lot of time for your request to be handled and resolved.
The software does not provide real-time notifications when the chat is incoming, which makes us miss some communications from clients or delays our response to them.
Incoming chats should be instant.
I've used the solution for two years.
I have not used a different solution.
If you are looking for a solution to help you understand what your clients are looking for on your website, this is a great tool. You can also communicate with clients on live chat and through email without any additional tools or software.