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Developer at Cloud Weave
Real User
Top 10
Has a user-friendly interface but its stability need improvement
Pros and Cons
  • "It is easier to use than other technical open-source technologies."
  • "From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems."

What is our primary use case?

I use Workato to build up some use cases, integration, and for automation features.

What is most valuable?

The platform has a user-friendly interface. It doesn't require any core technical knowledge. It is for business people. Whoever knows business requirements and functions can quickly build and leverage the platform. It is easier to use than other technical open-source technologies.

What needs improvement?

The platform's stability and support can be improved. It could have a lot of data transformation features. Additionally, they should include custom code languages like Java and Python. There should be more features to accommodate complex integrations and automation. Currently, it only has simple data mapping functionality, which needs to be improved for the use cases.

For how long have I used the solution?

I have been using Workato for around six months for a small project.

What do I think about the stability of the solution?

From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems. We have to perform some restarts and redeployments to bring it up. We also contacted the support team to log a complaint on this common issue. They are still improving.

What do I think about the scalability of the solution?

We have medium and enterprise business customers for Workato.

How are customer service and support?

The customer support is good. They have real-time chat facilities to go and talk to a tech support person. You can raise a case and follow up on the portal. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. The platform is accessible through a web browser. You don't have to worry much about development aspects. You can access the platform for data integrations. Once you have the licenses, you're ready to deploy your applications. From a development perspective, it is straightforward. However, the simplicity depends on the type of deployment. If you opt for simple deployment, handling it is straightforward. When you deploy Workato apps in a customer-hosted or optimize-based environment, you need to establish connectivity between your organization and the Workato platform. It can be done using a VPN connection. It might be more complex compared to other deployment options involving both databases.

The product's maintenance is straightforward and offers various features for monitoring work. They provide many features to trigger alerts among the application respondents. Everything is readily available.

The number of people required for maintenance depends on the scale of the project. 

What other advice do I have?

Enterprises without an experienced technical team to build solutions can utilize Workato. It's user-friendly and easy to learn, with the Workato team offering email support for customer assistance. It is beneficial for handling everyday integration automation tasks. Therefore, people looking to set up use cases quickly with less coding expertise can go for the platform.

I rate the product a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Pavan Yogender - PeerSpot reviewer
Founder and CEO at Zertain
Real User
Top 5
An intuitive and easy to use solution that can be used for transformation and quick data migrations from one platform to another
Pros and Cons
  • "Workato is low code, intuitive, and easy to use."
  • "Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations."

What is our primary use case?

We use Workato for iPaaS, which is like a middleware enterprise service bus. We use it for transformation, quick data migrations from one platform to another, and building connectivity. It's got over 300 pre-built connectors. We use it mostly for migration projects for quick benefits over traditional solutions.

What is most valuable?

Workato is low code, intuitive, and easy to use. The biggest feature of Workato is its pre-built connectors. Suppose you have to move something between Salesforce and ServiceNow. Based on the volume of data you're looking at and the complexity, this would take anywhere between three to six months in SSIS. With Workato, you can do it in two to four weeks once you have all the data and requirements mapped out.

What needs improvement?

Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations. Workato's licensing model is a bit confusing, and it's not very transparent. They charge for SAP, but then there's a cap on the number of transactions as well. I found it very difficult to understand how each transaction is considered.

For how long have I used the solution?

I have been using Workato for more than two years.

What do I think about the stability of the solution?

I had no issues with Workato’s stability.

I rate Workato a nine out of ten for stability.

What do I think about the scalability of the solution?

Workato is a pretty scalable solution. About three to four of our customers are using Workato.

How was the initial setup?

Workato’s initial setup is very easy.

What was our ROI?

We have seen a return on investment with Workato.

What's my experience with pricing, setup cost, and licensing?

Workato is an expensive solution.

What other advice do I have?

Workato is deployed on-cloud in our organization. They've also got an on-premises connector, but primarily it's on-cloud. It's a SaaS application.

If budget is not a constraint, I'd definitely recommend Workato because of its ease of use and the time it takes to get started and see an outcome. The solution has helped our customers see an outcome in less than two weeks. The solution's cost is on the higher side, but if budget is not a constraint, then you can choose Workato.

Workato is a pretty solid platform. The solution's ease of use and the ability to deliver results make it very intuitive to define complex transformations.

Overall, I rate Workato a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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