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Corydon Hinton - PeerSpot reviewer
Principal Systems Engineer at Bigfoot Biomedical, Inc.
Real User
Can seamlessly translate protocols and produce fairly quick results
Pros and Cons
  • "The product’s ability to seamlessly translate protocols is great."
  • "The price could be improved."

What is our primary use case?

We performed a patient account integration between our CRM and our ERP. We were managing order integration between the systems. We also manage RMAs between the systems. We have an integration with a specialty pharmacy. We used the tool to capture account and order information from our external partners.

What is most valuable?

Using the solution was great. It was part of the project that we didn't worry that much about. What I also liked about it was that even though I'm not that technical, I could go in and look at thoughts and events and confirm that the information we were looking for was making it across. I could check at the interface level and lessen the burden on validation within the application.

The instrumentation within the solution is important. The ease of implementation is very important. Our partner development team had little trouble dealing with these diverse systems, with JSON on the one hand and SOAP on the other. The product’s ability to seamlessly translate protocols is great. The API-led connectivity is great.

The reason that we took on the product was that we wanted to learn about it. We wanted to figure out how to use it. A big payoff for this will be in EHR integrations. These systems are all alike, yet they are all different. They all use EPIC, and each installation is a little bit different. It’s a challenge when we go to different hospitals. MuleSoft has made a name for itself in using the integrations.

What needs improvement?

The price could be improved.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The tool is highly scalable. We just need to put more money in. I rate the scalability a ten out of ten. The solution is priced per Core. The application's Core can be added. I'm not sure about the final price of the application's Core, but we were buying an additional increment of resources. It's nice that they have it separated like that. There are no technical challenges. We just need to write a check.

How are customer service and support?

We found the customer service to be proficient, engaged, and timely.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is pretty straightforward. I rate the ease of setup a nine out of ten. It took us two or three weeks until the first integration started. The deployment was pretty quick. We needed one engineer for deployment. Maintenance requires less than a tenth of an FTE’s time. For new users, it was easy to set up and deploy new APIs to test them. We see fairly quick results.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing an eight out of ten. The solution is pretty pricey. There might be something out there that's more expensive. We pay $250,000 per year. It includes the production and non-production environment.

What other advice do I have?

We use the product because it is the best in class and are planning for much expansion. The solution provides good flexibility. I definitely would recommend the tool. I would recommend it based on its capabilities and stability. We were a medical device startup. And so, it made sense for us to spend the extra money to gain a high-quality enterprise-ready solution. Overall, I rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MuleSoft Developer at SynergySoft
MSP
Top 20
Provides a huge list of available connectors for a lot of different platforms
Pros and Cons
  • "The most valuable feature of the solution is a huge list of available connectors for a lot of different platforms, which we can use very easily."
  • "It would be better if we had a clearer view of the solution's future releases."

What is our primary use case?

Mule Anypoint Platform is used for the integration of different services or customer databases with Microsoft solutions.

What is most valuable?

The most valuable feature of the solution is a huge list of available connectors for a lot of different platforms, which we can use very easily.

What needs improvement?

It would be better if we had a clearer view of the solution's future releases. Mule Anypoint Platform is migrating to a new JDK, and the old JDK won't be supported within a year. Currently, we do not have a calendar or scheduler about when all the connectors will support the new JDK 17.

For how long have I used the solution?

I have been using Mule Anypoint Platform for about one year.

What do I think about the stability of the solution?

Mule Anypoint Platform is a pretty stable solution.

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

For the moment, smaller clients would consider choosing MuleSoft as their integration platform. As a rule, the Mule Anypoint Platform is more suitable for middle or large clients.

I rate the solution an eight out of ten for scalability.

How are customer service and support?

MuleSoft provides custom support for every client. You can list your account and have open tickets if you have any problems. We have pretty solid technical support from MuleSoft.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

What about the implementation team?

With ready API, the solution can be deployed within a few minutes. If you don't have an API at all, a day will be enough to deploy a very simple but useful API from scratch.

What's my experience with pricing, setup cost, and licensing?

Currently, MuleSoft is moving from the license type to the pay-as-you-go type. The solution's pricing, as per the old approach, is expensive. That is the main reason why we don't have a lot of small-sized customers. With MuleSoft's new approach, we will have new opportunities to integrate small businesses.

What other advice do I have?

The solution's API Designer and API Manager have improved the management of our client's already established APIs. The most valuable features of the solution are Design Center and Runtime Manager. Mule Anypoint Platform provides some basic security approaches, including HTTPS protocol and secure configuration opportunities.

My recommendation to users is to use already described or already propagated best practices that help very much in development. The best advice for developers is to be part of the community. MuleSoft has a great community, including different channels or meetups that could help you a lot in certain cases. When you have some problems, you can address any developers, and they will be ready to talk to you.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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