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Business Development Manager at a tech services company with 501-1,000 employees
Reseller
Top 5Leaderboard
A handheld, Android-based solution that can be used for front-end troubleshooting
Pros and Cons
  • "Being able to do a Wi-Fi walk-around survey with a handheld tool is one of the most valuable features of NetAlly EtherScope nXG."
  • "NetAlly EtherScope nXG's reporting and table qualification could be improved."

What is our primary use case?

NetAlly EtherScope nXG is an all-round tool we use for front-end troubleshooting, performance tests, and cable testing.

How has it helped my organization?

The biggest benefit of NetAlly EtherScope nXG is getting a full discovery on the wide and Wi-Fi side, getting it all under one discovery, and seeing how it all maps out together.

What is most valuable?

Being able to do a Wi-Fi walk-around survey with a handheld tool is one of the most valuable features of NetAlly EtherScope nXG. The advantages of NetAlly EtherScope nXG are that it is handheld, Android-based, and very up-to-date.

What needs improvement?

NetAlly EtherScope nXG's reporting and table qualification could be improved. The disadvantages of NetAlly EtherScope nXG are its password life and end reporting.

For how long have I used the solution?

I have been using NetAlly EtherScope nXG for three years.

What do I think about the stability of the solution?

NetAlly EtherScope nXG is a very stable product, and we have not faced any issues with it.

What do I think about the scalability of the solution?

Overall, NetAlly EtherScope nXG is a very scalable product, and it's good for what it does straight out of the box. However, if you don't pay support for it, they shut some features down on the product. We have four NetAlly EtherScope nXG users on-premises and sold 46 units.

How are customer service and support?

I've had customers who have dropped units and had issues with some faults that they caused themselves. NetAlly EtherScope nXG's fantastic technical support proactively resolved those issues.

Which solution did I use previously and why did I switch?

I have previously used the OneTouch from NETSCOUT and the Optiview from Fluke Networks.

How was the initial setup?

The solution is easy to set up, but you need to ensure you register your product. NetAlly EtherScope nXG is deployed on cloud. For NetAlly EtherScope nXG's deployment, you need to claim it onto the cloud tester, and all the test results get pushed to the cloud service for reporting.

What's my experience with pricing, setup cost, and licensing?

NetAlly EtherScope nXG is priced too much and needs to come down by about 15 percent of its current price.

What other advice do I have?

You need to pay an annual maintenance fee for the maintenance provided by the vendor.

I recommend that users go through the online training on YouTube that NetAlly provides to get the product's full potential.

Overall, I rate NetAlly EtherScope nXG a nine out of ten for the additional features you can add because it is an Android device.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager at a tech services company with 501-1,000 employees
Reseller
Top 5Leaderboard
The most stable tool for frontline support
Pros and Cons
  • "The solution provides switch port and VLAN information."
  • "The solution should improve cable testing."

What is our primary use case?

LinkSprinter is a very good tool for frontline support, like a help desk, and for people who test connectivity.

How has it helped my organization?

It is a quick and easy tool; we do not need any experience to use it.

What is most valuable?

The solution provides switch port and VLAN information. It's a very easy product to use straight out of the box.

What needs improvement?

The solution should improve cable testing.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

It is one of the most stable products I've ever used.

What do I think about the scalability of the solution?

Most of the help desk employees use the solution. In my organization, six people use the solution. About 280 contractors and customers also use the solution. The product is not scalable.

Which solution did I use previously and why did I switch?

Previously, I used Net Tool. I found it a little bit slower to use. We also need a little bit more experience to use it. However, it had better reporting.

How was the initial setup?

The initial setup is easy. I made a QR code for my staff and clients to scan and use the tester.

What about the implementation team?

The solution does not require maintenance.

What's my experience with pricing, setup cost, and licensing?

The product is a little bit overpriced. It probably needs to be 10 to 20 percent cheaper.

What other advice do I have?

The solution is cloud-based. I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller