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Senior VP at United States Cold Storage, Inc.
Real User
Top 20Leaderboard
It's highly stable and well integrated
Pros and Cons
  • "I like UKG's integration."
  • "UKG could be a little more flexible in some areas."

What is our primary use case?

We use UKG for payroll and other core HR functions. 

What is most valuable?

I like UKG's integration. 

What needs improvement?

UKG could be a little more flexible in some areas. 

For how long have I used the solution?

I have used UKG for nine months. 

What do I think about the stability of the solution?

UKG is highly stable. 

What do I think about the scalability of the solution?

I rate UKG eight out of 10 for scalability. 

How are customer service and support?

I rate UKG support nine out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

Our deployment was complex, but that wasn't because of UKG. We weren't very structured when we implemented the solution, and UKG forced us to become more structured. The deployment took six months, and we had help from a third-party integrator. Five people from our company were involved. 

What other advice do I have?

I rate UKG eight out of 10. We haven't had any problems with it so far. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a healthcare company with 51-200 employees
Real User
Leaderboard
User-friendly, good support, and stable
Pros and Cons
  • "UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
  • "I would like the capability to use UKG as a single platform without the need to alternate between systems."

What is our primary use case?

We use UKG to monitor staff time management, specifically their clock-ins, and clock-outs.

How has it helped my organization?

We utilize UKG to track the time when an employee clocks in, takes breaks, and clocks out. This allows us to monitor the productive hours worked by the employee and how long they have been present.

What is most valuable?

The system is quite user-friendly. UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis. It provides information on missing punches, and flagging instances where an employee takes a longer lunch or a short break. I believe these are valuable features of the system.

What needs improvement?

Currently, we have UKG integrated with another payroll system. I would like the capability to use UKG as a single platform without the need to alternate between systems.

For how long have I used the solution?

I have been using UKG for almost ten years.

What do I think about the stability of the solution?

I give the stability of UKG a nine out of ten.

What do I think about the scalability of the solution?

UKG is scalable. 

How are customer service and support?

Sometimes the system may experience glitches, causing it to run reports slower than usual. This is a normal occurrence. When such issues arise, we submit an IT ticket, and typically within fifteen to thirty minutes, someone will contact us to resolve the issue.

What other advice do I have?

I give UKG a nine out of ten.

We have around 70 users at our facility.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.