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Julie Banasiak - PeerSpot reviewer
Technical Trainer at 1E
LMS used successfully to scale learning in a remote context and offer multiple courses
Pros and Cons
  • "This is a very scalable solution. We had over 10,000 students in our instance and their billing model makes scaling affordable to do."
  • "The reporting in Litmos could be improved. It is difficult to pull accurate reporting based on how the solution is set up and parameters are selected."

What is our primary use case?

We have previously run two-day live instructor-led sessions in person. We decided to modernize and scale our training and we chose Litmos to do this.

We have 15 software products that we produce and we create multiple courses that are role-based and were hosted on Litmos. We have large consulting firms that sell our products to their customers. We also have a cyber security awareness training program for internal resources.

What needs improvement?

The reporting in Litmos could be improved. It is difficult to pull accurate reporting based on how the solution is set up and parameters are selected. 

Our students have also found it difficult to navigate the platform. We had to implement Pendo to give them a tour on how to use the platform because it wasn't intuitive enough and caused confusion for our students.

We used Litmos alongside Salesforce and needed a sandbox for Litmos when upgrading Salesforce. This is not available when using Litmos and we had to purchase this separately. 

The content creator tool within Litmos allows you to create content within the system, but I never could get any interactions to work.

What do I think about the stability of the solution?

This is a stable solution. We only experienced one outage in three years. This outage was due to a Salesforce upgrade that broke our connector to Salesforce. 

What do I think about the scalability of the solution?

This is a very scalable solution. We had over 10,000 students in our instance and their billing model makes scaling affordable to do. 

How are customer service and support?

Their support structure was really decent. We would open a support case and would get an answer fairly quickly, even though we're on different time zones. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward with assistance from a vendor. The Litmos integration with Salesforce was difficult and involved multiple support calls with Salesforce. 

What about the implementation team?

We used a vendor team to implement this solution. With their assistance, the implementation was made simpler. 

What's my experience with pricing, setup cost, and licensing?

This solution comes at a high price point. We also paid $4500 for a migration specialist from Litmos to assist in moving our content over. You are billed every month based on the number of users who have logged in and completed training. 

Which other solutions did I evaluate?

We decided to modernize and scale our training and we chose Litmos to do this. We evaluated about 15 different platforms at that time. Last year, before our renewal time, we evaluated about 20 new products, and we decided to move from Litmos to Tovuti.

The Tovuti interface is a lot more modern and easier to brand. It is also a lot more intuitive for the students to use and navigate. Tovuti is more competitive from a pricing point of view and has conferencing built in (versus having to also pay for Zoom when using SAP Litmos).

What other advice do I have?

After using this solution for four years, and raising our challenges around functionality, we did not see any improvements. With many more options on the market for LMS solutions, we decided to move away from Limos. 

I would rate this solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learning Services Manager at a energy/utilities company with 10,001+ employees
Real User
An easy-to-use solution, but it needs improvement for administrative features
Pros and Cons
  • "The solution is very stable."
  • "Its integration with Microsoft Teams for virtual sessions could be better"

What is our primary use case?

We use the solution to manage learning programs, including virtual instructor training, online training, etc.

How has it helped my organization?

The solution's feature for tracking and accessing learning data works the best. Our employees can access the training modules through a reliable and stable portal.

What is most valuable?

The solution is easy to use. It has an accessible layout and user interface.

What needs improvement?

The solution's administrative features need improvement. For circular training, converting handwritten rosters to digital format is complicated. Also, there could be a feature for attendance through QR codes or scanners. In addition, its integration with Microsoft Teams for virtual sessions is very complicated. They should improve these particular areas.

For how long have I used the solution?

We have been using the solution for 15 months.

What do I think about the stability of the solution?

The solution is very stable. I haven't seen any downtime issues in the last two to three years. They even inform us in advance in case of maintenance.

What do I think about the scalability of the solution?

The solution is scalable. We have more than 50,000 users for it. Although, we encounter scalability issues with its e-commerce features.

How are customer service and support?

The solution's technical support needs improvement. The team responds to the ticket request after a week's time. Sometimes, even after a week, we don't receive a satisfactory update about the issues we raised. Also, it takes at least a month to fix any errors.

Which solution did I use previously and why did I switch?

In comparison, SumTotal's support system is proactive. They respond to the tickets the next day. Its interface is good as well. Also, it has e-commerce features in-built. We don't have to buy a separate product for that.

What about the implementation team?

Cornerstone's team executes the maintenance by releasing patches every quarter. Our solution team tests the patches in case of errors.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing depends on the specific volume requirements of the organizations.

What other advice do I have?

I advise others to identify their organization's HR data structure before implementing the solution. Also, check for quality issues in learning data, clean it up, and then continue the process to avoid complexities.

I rate the solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.