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Chrisnandar Liu - PeerSpot reviewer
Founder at PT TECHNO ONE CONSULTING
Real User
Top 10Leaderboard
Loaded with features including trade logistics, is stable, and scalable
Pros and Cons
  • "I give the scalability of the solution a nine out of ten."
  • "The current report is too broad and generalized to meet the needs of customers who require more detailed information."

What is our primary use case?

We provide services to customers from assorted industries, beginning with distribution. This includes trade logistics, sales, and procurement. We have also serviced mining customers and are currently undertaking a project for a coal mining company. Additionally, we have customers in the production and manufacturing sectors and are currently working with a Japanese company for coil cutting services in Indonesia. Resource planning, production module, trade logistics, and asset management are all part of the Microsoft Dynamics 365 solution, which is an excellent offering. We are also working with a mining customer and integrating their specific mining application with Microsoft Dynamics 365. Additionally, we are integrating a payment gateway with a bank.

We deploy on the cloud because the on-prem version is difficult for us to deploy and we have many resources with the cloud subscription.

What is most valuable?

I find the trade logistics feature to be particularly interesting because I have a background in this module. Additionally, I have to understand the financial and accounting module since it is closely related and integrated with trade logistics. What I enjoy the most about this module is that it offers a variety of scenarios to work with. We are aiming to reduce customization with Microsoft Dynamics 365 as much as possible since it already has many standard features due to the previous experience with AX. 

What needs improvement?

We often meet customers from an SAP background, mostly in the costing area. Microsoft Dynamics system could improve the costing calculation tool. For example, with regards to manufacturing, if there is a way to improve the calculation and tracking of costing from finished goods to WIP and raw materials, it would be an excellent solution. Additionally, I would like to see Microsoft Dynamics 365 have specific country localizations. The current report is too broad and generalized to meet the needs of customers who require more detailed information. To address this, we must customize the report to meet their specific requirements. The new asset management is comprehensive and more complete than it was in the past. The solution now includes a repair solution and the ability to handle consignment materials. 

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The solution is stable but we need to ensure that our data remains under control after we deploy it to production.

What do I think about the scalability of the solution?

I give the scalability of the solution a nine out of ten.

How are customer service and support?

When we encounter any issues, we can try to troubleshoot or fix them ourselves. However, if the problem is more complex, we can create a ticket for the Microsoft Support Team. They are usually very helpful and can help us to identify and solve problems.

How would you rate customer service and support?

Neutral

How was the initial setup?

I give the initial setup a five out of ten because the configuration for Microsoft Dynamics 365 may vary depending on the customer's needs.

Deployment usually takes our company up to three days. This is due to the need to register our information in the LCS and wait for Microsoft team feedback. Once we receive the feedback, we can continue our deployment and assistance.

For the deployment of one project, we typically have four to five people involved, including the technical and programming teams. This number may increase depending on the size of the project; however if the project is large, we may need to bring in an additional three to five people, including the technical and programming teams to help with the customization.

What about the implementation team?

We implement the solution for our clients.

What was our ROI?

With the experience we have gained, we can be more financially astute. We have implemented Microsoft Dynamics 365 for a distribution company and a tower contractor in Indonesia. Prior to using the system, they lacked the data needed to make informed decisions. With Microsoft Dynamics 365, the data became more accessible, though it took some time to stabilize. After two years, the directors were able to make use of the ERP's information, allowing their business to grow immensely. They are delighted to have one system that they can manage and a centralized system that everyone can access. It is up to the customer how they choose to implement the system once we have handed it over. Some may require guidance from us, such as providing them with the information they need to analyze reports. However, some customers may choose not to continue with our support due to pricing concerns and prefer to manage the system internally. All of our customers who have implemented Microsoft Dynamics 365 are still using the environment to this day. I estimate around a 20 percent return on investment for each client.

What's my experience with pricing, setup cost, and licensing?

I give the cost a two out of ten because it is an expensive solution.

What other advice do I have?

I give the solution a nine out of ten. Microsoft Dynamics 365 is a very powerful solution.

We work with medium to enterprise-level clients and unless they have a big budget the solution is hard to introduce given its hefty price tag. We previously sold the AX for on-premise solutions to small and medium businesses. However, due to increased competition from cloud solutions such as Oracle, NetSuite, SAP, and Odoo which offer cheaper prices, we must now target our customer market from medium to enterprise.

I recommend the solution to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Assistant Administrator at PostsTechnohub Limited
Real User
Top 10Leaderboard
Useful modules model, beneficial reporting, and secure
Pros and Cons
  • "The modular approach to how Microsoft Dynamics is being deployed is what drove us to use it. You find that an organization would have, for example, only finance and HR, but in the future, they want to scale up the supply chain. They will later want to add procurement. The modular aspect is what was beneficial to us and influenced our decision to use Dynamics 365 on the cloud."
  • "The initial setup of Microsoft Dynamics requires some expertise. The process is not user-friendly for beginners. If you know your way around Microsoft Dynamics, it's something you'd find intermediate. It's not easy but not difficult."

What is our primary use case?

We have used the on-premise version and recently moved to the cloud.

What is most valuable?

The modular approach to how Microsoft Dynamics is being deployed is what drove us to use it. You find that an organization would have, for example, only finance and HR, but in the future, they want to scale up the supply chain. They will later want to add procurement. The modular aspect is what was beneficial to us and influenced our decision to use Dynamics 365 on the cloud.

The reporting and business intelligence have been some key areas that we have benefited from. Microsoft has taken care of the security. They release the security updates either mid, long, or short term. Those updates take care of the security aspects.

For how long have I used the solution?

I have been using Microsoft Dynamics for approximately six years.

What do I think about the scalability of the solution?

The scalability of Microsoft Dynamics is good. I do not see a challenge there, because the solution was built to fit small, medium, and large enterprises. It can scale to however large or however small an organization is.

Microsoft Dynamics has all the right features that small and medium enterprises need because that is our target market.

Everyone in my company is using Microsoft Dynamics.

How are customer service and support?

The support is very good from Microsoft.

How was the initial setup?

The initial setup of Microsoft Dynamics requires some expertise. The process is not user-friendly for beginners. If you know your way around Microsoft Dynamics, it's something you'd find intermediate. It's not easy but not difficult.

What about the implementation team?

We did the implementation of Microsoft Dynamics for our clients and for our own organization.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use this solution. The prices can vary, depending on your setup and the number of users you have.

What other advice do I have?

My advice to others is for them to plan ahead, make sure they know who their end users are, and who the external users are, because, with such systems, you need to know your key data points, the data that you'll be entering into the system, and your key outputs, for what you want the system to give you. If you fit the system with trash, then you will receive trash in return. It's simply planning, then you know exactly what you want before going into the system.

I rate Microsoft Dynamics a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner