Share your experience using Citrix Web App and API Protection

Citrix Web App serves as a valuable solution for enhancing security in IT, particularly within API environments. This aspect is crucial for ensuring security.

I prefer this solution because of its user-friendly interface. I find it simple and close to what I am currently using, which is Citrix Fortiva Access for Multi-Factor Authentication. I appreciate the familiar user interface and troubleshooting tools it offers.

I am not an expert in this solution, but simplicity and user-friendly interfaces are crucial for me. I would appreciate advice from Citrix, particularly in the form of an interactive guide for API protection. It would be helpful if they could provide specific points and recommendations for cybersecurity, indicating areas that need attention or improvement. I find such interactive guidance valuable.

I have been using Citrix Web App for the past five years. 

I would rate it 9 out of 10.

I would rate the scalability 8 out of 10. 

I have interacted with them only once and they respond well.

Positive

I am familiar with Citrix, and I acknowledge that it is a good solution. Generally, our customers also prefer it. While I recognize other options as a good solution, personally, I have a preference for Citrix. It is easier for me to work with Citrix, and this preference is based on my experience.

I did not encounter any difficulties during the installation process. I don't recall the exact duration, but it might have taken around two hours in total.

There are ten individuals in our team in Turkey, including engineers and specialists.

In Turkey, everything is good, but it seems expensive for us due to the currency exchange. I don't have a specific rating scale, but if I had to rate the price, I would say it's around a six out of ten.

I would recommend it for other users and rate it 8 out of 10. 

We provide the solution to customers on their premises. We use Citrix to provide their network infrastructure for their business solutions. We have an automated scenario implemented where we can deploy architectures with an automation script.

We have good customer support. And since we've been working on the solution for the last five years, it's intuitive to us, and we can provide new solutions, applications, and implementations.

One of the most glitchy things in NetScaler comes whenever they upgrade something. Their upgrades are not very backward compatible, and sometimes they mess up, and we'd have to speak to someone. Also, Citrix is limiting their support for the load balancer to their legacy customers only. They are not providing the services to new customers or clients. Citrix is changing its business model.

We also need more things on a DNS-based system. For some of the new DNS, the features that can be included would be good.

Moreover, the solution should be more user-friendly. If one implements it once, they will get all the dos and don'ts. But first-time users would not know. And the documentation has limits and gaps. First-time users need to go to the support team and get their expertise to get it done.

We have a setup that's been running for the past six years.

I rate the solution's stability a six-and-a-half out of ten. Sometimes, we face issues with upgrading time.

I rate the solution's scalability an eight out of ten.

Since we use quite a lot of electricity, we don't just scale up. We also scale down when we don't need it for cost-effectiveness. With scalability, we are not facing any issues, and the solution works quite well.

We have more than 2,500 individual customers daily. That is the smallest customer base we have on this solution.

I rate the initial setup a six-point five or seven out of ten because it was difficult. Because we have lots of experience already on this product, we understand how to work with it. But people purchasing it and trying to implement it for the first time would need support from the support team. If first-time users mandatorily need support, it's not user-friendly.

Because we have automatic implementations enabled, the solution takes half a day to deploy. But it will take longer for new users. If I were doing a POC, I would probably take three to four business days to deploy the solution.

The deployment process is all automated. We prepare our environment using Ansible scripts.

I rate the pricing an eight out of ten since it is expensive. The pricing can be a problem for smaller businesses.

There is a separate cost grade for the kind of support you get.

I suggest everyone does their own POC because everyone has their requirements. They should do their research and see what fits better for them.

I rate Citrix Web App and API Protection a seven-and-a-half out of ten.