What is our primary use case?
We plan to utilize the component specifically designed for financial planning and budgeting within NetSuite, known as NSPB. This will enable us to budget for the upcoming year. Additionally, we will employ the platform for accounting purposes, including bank reconciliations and fundamental accounting tasks.
What is most valuable?
It offers reporting flexibilities that were previously unavailable to us. We are eagerly anticipating the advantages that these new reporting capabilities will bring.
What needs improvement?
Our interactions with Oracle have not always been positive. Obtaining clear and transparent information on costs has been challenging, and we often struggle to understand the details of the invoices we receive from Oracle. The communication has been peculiar, and the overall commercial process has been less than satisfactory. Understanding the licensing aspect was particularly challenging for us. We were taken aback by the lack of clarity regarding when costs would commence and which functions necessitated a license.
For how long have I used the solution?
We initiated the tender process, engaging in extensive discussions around January and February. The actual implementation of the project commenced in early spring, around March this year.
What do I think about the stability of the solution?
There were instances where the platform became temporarily unavailable, and it turned out that a license was missing. It seems more of a challenge to understand the commercial process, figure out what to purchase, and identify the missing licenses rather than a technical flaw in the system. The disappointment arises when we only realize these issues at a later stage, hindering our ability to work, test, or progress with further implementation.
Which solution did I use previously and why did I switch?
We switched from Visma to NetSuite due to poor vendor communication, the on-premises nature of Visma requiring server management, and limitations in reporting and integrations. Our main requirement for the new solution was a SaaS platform to alleviate server maintenance pressure. We aimed for improved communication, a responsive vendor, and reliable technical support.
How was the initial setup?
For the initial setup, we enlisted the help of a consultant—a specialist assisting us in configuring the system. I find the process complex, particularly in comparison to platforms like Salesforce.
What about the implementation team?
Our reliance on the consultant for deployment makes the overall experience less intuitive and comfortable compared to other solutions. In-house, we have three team members and one project sponsor, supplemented by four or five consultants.
Which other solutions did I evaluate?
We previously evaluated Unit4, SAP, and two other smaller local solution suites.
What other advice do I have?
Overall, I would rate it six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.