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Management Board Member and Network Engineer at NewLogics
Real User
Top 5Leaderboard
A reliable power protection solution for IT infrastructure with a powerful management software
Pros and Cons
  • "Stability is one of the key points. The durability and lifetime of the product are also notable."
  • "The solution’s pricing could be improved."

What is our primary use case?

It is one of the power protection solutions provided by the company. We use the solution to protect the IT infrastructure of the banking, hospitality, healthcare sectors, etc.

Schneider is one of the companies providing power protection solutions. The UPS protects power infrastructure for all IT components we have, like servers, network backrooms, surveillance rooms, etc.

What is most valuable?

Stability is one of the key points. The durability and lifetime of the product are also notable. 

Additionally, the product features very powerful management software.

What needs improvement?

There is room for improvement in pricing only. 

For how long have I used the solution?

I have been using Schneider Electric for 12 years. We are a partner and a system integrator, selling all services.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

There's a little room for improvement. Recently, we've encountered some faulty units. Also, in terms of the accuracy of the stability it should provide, there have been instances where it wasn't as stable as expected. So, reaching a perfect ten isn't quite there.

What do I think about the scalability of the solution?

It's a highly scalable solution. The solution is very scalable.

We have more than 100 users working with this solution.

How was the initial setup?

The deployment process for the UPS is quite technical, focusing on broad protection. It's not a straightforward deployment, as it necessitates preparation, site inspections, and other factors. It's not a simple solution.

It is actually a hardware power protection device. It's power protection hardware, so it's always on-premises. It's not a software-only solution like something that could be deployed over the cloud.

What about the implementation team?

The setup of the solution requires a trained and certified engineer. Deployment takes one to two hours and an engineer and a technician to complete.

One engineer and one technician are enough for deployment and maintenance. 

What was our ROI?

It takes some time. The ROI can go up to three years.

By lowering pricing, we can have higher ROI.

What's my experience with pricing, setup cost, and licensing?

The hardware and the licensing are expensive. Schneider needs to reconsider the licensing cost much more than the hardware cost.

The solution comes with a yearly subscription. Apart from the standard licensing fee, there is a support fee. It is not added to the license fee. We have to pay for a license and support.

What other advice do I have?

If you want a very stable and reliable power protection solution, then you should go for Schneider Electric.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Real User
Leaderboard
Reasonably priced, simple to install, and responsive technical support
Pros and Cons
  • "I like it because we don't have any problems."
  • "Schneider's vendor, I believe, needs to be more involved with the customer. We have to constantly look for them because they don't come to me. I have to go there, and I don't want to. I don't want to waste time looking for a vendor. We require immediate attention."

What is our primary use case?

We use Schneider Electric-APC Smart-UPS VT to backup the energy in my data center. We use a Dell, an HP, and a Lenovo. My data center has four servers and one server. We have switches and NAS, and we need them to be operational at all times.

What is most valuable?

I like it because we don't have any problems. And we expect to increase our usage, in the coming year as we purchase more equipment. Because we're going to hire 150 new employees and need to expand our server capacity. As a result, we need to expand my backup energy solution.

What needs improvement?

Mexico's situation is too difficult. While there may be many complaints, many projects may be canceled because funds are not currently available. I want to improve a lot of things, but the main point is money.

The vendor could be better, but the point is that we don't have the right vendor in Guadalajara. Guadalajara is a small town in Mexico, and there are no expert engineers in that field here. We need to hire people from Monterey, and from Mexico, which is why the solution may be expensive.

We don't want to buy a cheaper solution because cheaper isn't always better. We have no desire to save money, we would like a solution.

Schneider's vendor, I believe, needs to be more involved with the customer. We have to constantly look for them because they don't come to me. I have to go there, and I don't want to. I don't want to waste time looking for a vendor. We require immediate attention. 

It should be easier to contact technical support.

For how long have I used the solution?

I have been working with Schneider Electric-APC Smart-UPS VT for five years.

I was already working, but we want to change because the volume of equipment in my data center has increased.

We use a large UPS with a capacity of 10kVA. We have four servers, three network attached storage (NAS), and five switches.

Because the energy in Guadalajara is unstable, we require a comprehensive solution.

The energy in Guadalajara is unstable. We acquired or purchased a large energy solution because we need my entire data center established, we need communication all the time, and we need information all the time because my work is cloud-based. That is the point because we are concerned. Guadalajara's government is currently not investing in energy. We do not have high energy quality.

Many companies are investing money in large backup energy solutions in Mexico right now.

What do I think about the stability of the solution?

Schneider Electric-APC Smart-UPS VT is very stable.

What do I think about the scalability of the solution?

Schneider Electric-APC Smart-UPS VT is a scalable product.

We have approximately 40 people in our company who are using this solution.

How are customer service and support?

We like Schneider Electric-APC Smart-UPS VT because the service is good.

If we have a problem, they respond very quickly.

In Mexico, there are a lot of engineers. They are, in my opinion, good. When compared with Tripplite, they are good.

Tripplite is cheaper, but the service is not as good.

Technical support is helpful. They respond quickly, and they replace the equipment within 24 hours.

How was the initial setup?

It is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

It's cheaper. It is not expensive.

Which other solutions did I evaluate?

Schneider is a good solution, but we have started to communicate with Toshiba and Aton. We will analyze the solution and what they provide. If they have a good solution and a reasonable price, we might change.

What other advice do I have?

We evaluated other options. I would recommend this solution to others who are interested in using it.

I would rate Schneider Electric-APC Smart-UPS VT an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.