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Examples of the 83,000+ reviews on PeerSpot:

Head of Information Technology at a non-profit with 10,001+ employees
Real User
Top 5Leaderboard
Robust cloud-based solutions with strengths in financial management and integrated modules, but may pose a challenge in terms of initial setup complexity, licensing clarity, and communication
Pros and Cons
  • "It offers reporting flexibilities that were previously unavailable to us."
  • "The communication has been peculiar, and the overall commercial process has been less than satisfactory."

What is our primary use case?

We plan to utilize the component specifically designed for financial planning and budgeting within NetSuite, known as NSPB. This will enable us to budget for the upcoming year. Additionally, we will employ the platform for accounting purposes, including bank reconciliations and fundamental accounting tasks.

What is most valuable?

It offers reporting flexibilities that were previously unavailable to us. We are eagerly anticipating the advantages that these new reporting capabilities will bring.

What needs improvement?

Our interactions with Oracle have not always been positive. Obtaining clear and transparent information on costs has been challenging, and we often struggle to understand the details of the invoices we receive from Oracle. The communication has been peculiar, and the overall commercial process has been less than satisfactory. Understanding the licensing aspect was particularly challenging for us. We were taken aback by the lack of clarity regarding when costs would commence and which functions necessitated a license.

For how long have I used the solution?

We initiated the tender process, engaging in extensive discussions around January and February. The actual implementation of the project commenced in early spring, around March this year.

What do I think about the stability of the solution?

There were instances where the platform became temporarily unavailable, and it turned out that a license was missing. It seems more of a challenge to understand the commercial process, figure out what to purchase, and identify the missing licenses rather than a technical flaw in the system. The disappointment arises when we only realize these issues at a later stage, hindering our ability to work, test, or progress with further implementation.

Which solution did I use previously and why did I switch?

We switched from Visma to NetSuite due to poor vendor communication, the on-premises nature of Visma requiring server management, and limitations in reporting and integrations. Our main requirement for the new solution was a SaaS platform to alleviate server maintenance pressure. We aimed for improved communication, a responsive vendor, and reliable technical support.

How was the initial setup?

For the initial setup, we enlisted the help of a consultant—a specialist assisting us in configuring the system. I find the process complex, particularly in comparison to platforms like Salesforce.

What about the implementation team?

Our reliance on the consultant for deployment makes the overall experience less intuitive and comfortable compared to other solutions. In-house, we have three team members and one project sponsor, supplemented by four or five consultants.

Which other solutions did I evaluate?

We previously evaluated Unit4, SAP, and two other smaller local solution suites.

What other advice do I have?

Overall, I would rate it six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jeanne (Miller) Tarazevits - PeerSpot reviewer
Inventory Expert & QuickBooks Expert • Operations Management • Materials Handling Supplier Contract at TaraByte Solutions
Real User
A versatile accounting solution that covers various aspects of financial management
Pros and Cons
  • "QuickBooks is known for its inventory and manufacturing features, it's a versatile accounting software that covers various aspects of financial management."
  • "It would be beneficial to enhance inventory and manufacturing features, as it currently depends on third-party applications like Fishbowl Inventory to address these specific needs."

What is our primary use case?

I use it for my own personal business accounting, but I also support it, teach it, and train on it for other people.

What is most valuable?

The Bank Feeds are amazing. QuickBooks is known for its inventory and manufacturing features, it's a versatile accounting software that covers various aspects of financial management.

What needs improvement?

It would be beneficial to enhance inventory and manufacturing features, as it currently depends on third-party applications like Fishbowl Inventory to address these specific needs. Better organization of open purchase orders is something to be improved as well.

For how long have I used the solution?

I have been using it for twenty two years.

What do I think about the stability of the solution?

I did not have a problem with stability, but I know of larger companies that did due to neglecting the importance of regular maintenance. There are specialists out there who can fix those issues, but it is essential to follow regular maintenance routines. I would rate it seven out of ten.

What do I think about the scalability of the solution?

It provides good scalability capabilities, especially with given ability to add on many third-party products. I would rate it ten out of ten.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

The deployment process took a few hours to be completed.

What's my experience with pricing, setup cost, and licensing?

It used to be very inexpensive. They're trying to catch up with more expensive platforms, so they switched to a subscription model, which makes it even more expensive. Its pricing structure changed dramatically.

What other advice do I have?

It is a good solution for the entry-level. It almost gives you a feeling of doing accounting without knowing you are doing accounting. I would rate it eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner/customer
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