Share your experience using Pulseway

I use the product to monitor some servers and desktop PCs on my internal network.  

Mainly, I use it to get notified of certain events, like a server being offline, or a certain service being stopped, or when my public IP address changes.  

It also does things like monitor event logs for certain events, monitor for disk space usage, memory usage and CPU usage, and so on.  

There are many things it is able to monitor that I really haven't needed to use for my purposes, such as managing updates, remote access, and more.

It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues. For example, if my remote support server goes down, I want to know about this before I need to use my remote support system to access a customer's computer in an emergency. 

I don't have many outages in my environment, however, when I do, I want to know about it as soon as possible.  Pulseway sends notifications directly to my phone, so I always know when issues arise.

The most valuable feature is getting notifications on my phone whenever there is an issue in my internal network. 

It has also been helpful to use the features which allow me to monitor activity on my computers or to reboot a computer remotely.  

There are so many things Pulseway can do. However, I have not really had a need for most of the features. My internal network is fairly simple with 2 Hyper-V servers running six or eight VMs. Things are fairly stable in my environment, so I haven't needed to get too sophisticated with Pulseway.  

It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.

I've used the solution for ten years.

I have never had any problems with it being unstable or unreliable.  

I only have experience with using it in a very small network. It seems like it should scale up. That said, I have not tried it.

I have not had any opportunity to use customer service or support.

This was my first remote monitoring application.  

The initial setup is straightforward. However, if you start looking into all the possible options for monitoring and alerting, you can easily get carried away with the almost endless possibilities.

The setup was handled in-house.

There are many things you can monitor with Pulseway. It is easy to get carried away with trying to set up the endless list of conditions you can monitor and get alerted about. You can easily spend way too many hours on it.  

No, I did not evaluate other options.  

It's a good solution for monitoring servers/computers/networks from your mobile device. However, the lack of a desktop monitoring/management app may be less than ideal for many situations.

This solution is primarily for IT infrastructure monitoring. We distribute this product to our clients. We are customers of Pulseway and I'm a cyber security analyst L2.

The solution has great workflow and server modules. From there, you can monitor your active directory, exchange server, Windows roles, and even Linux-based solutions. They provide a lot of features; it's good and easy software. I like the network feature which allows the addition of router switches and the ability to update variables. I'm able to build some SNMP OIDs to check on the monitoring status of network devices. At the time of patch management, you can also update your software for third-party softwares. You can select the application as well as customize your own application and install them on the PulseWay dashboard. Compared to other solutions, Pulseway is straightforward and easy to set up.

I'd like to see an improved GUI and the solution should include a process of monitoring VOIP calls. I'd like improved response time from the technical support and to have the VOIP monitoring added in the next release.

I've been using this solution for five months. 

We haven't had any issues with stability. 

The product is scalable. 

Support needs to be improved because we've sometimes had to wait 24 hours to get a response. In technical terms, once they do respond, the support is very good. 

Positive

The initial setup is straightforward and we used a third party for deployment. We have around 17 clients and over 100 machines hosting Pulseway. It's used on a daily basis. 

We pay a monthly license fee. 

I recommend this product because it has a lot of good features and I rate it 10 out of 10.