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Founding Partner at 2Five1
Real User
Top 5Leaderboard
Handles large volumes of transactions, identifies bugs, and helps developers to monitor the applications’ performance
Pros and Cons
  • "The product allows the developer to see the actual problems in the applications."
  • "The solution must provide better support for Azure Web Apps service."

What is our primary use case?

We use the solution to ensure the applications perform at the accepted performance level. The application must not have any bugs or problems. It must also have no bottlenecks in the volume of the transactions. We use the tool before we deploy an application to production and during the first part of the deployment to ensure that the application will perform properly.

What is most valuable?

The product allows the developer to see the actual problems in the applications. It shows which part of the code and which part of the software component or architecture is having a problem. It's easy to resolve the issues and pinpoint the bottlenecks in the application.

What needs improvement?

The solution must provide better support for Azure Web Apps service. The solution does not completely support the architecture of Azure Web Apps.

For how long have I used the solution?

I have been using the solution since 2018.

What do I think about the stability of the solution?

I rate the tool’s stability a ten out of ten.

What do I think about the scalability of the solution?

The tool is pretty scalable. We did not have any problem using it on multiple nodes or instances. We have a report server. The report server would have more than two instances. Sometimes, the application node would have more than two instances, one database, and a proxy. The tool can handle 12 or 16 instances at the same time in one single application.

Our largest customers had around 800,000 users. The task of monitoring the tool and identifying the issues depends on the specific assignments that the technical person receives. One person does the deployment and configuration.

How was the initial setup?

The setup is straightforward. We have complete and concise instructions on enabling the APM on a particular application platform. We work on different application stacks. New Relic has different instructions for different types of technology stacks. We follow their instruction.

For job applications, JAR files need to be installed. The APM provides it. For other applications, we have to put the necessary IP address or domain links on the application. Then, New Relic automatically scans the specified server, and it appears on the New Relic console. The solution is cloud-based.

What was our ROI?

The product ensures that the applications have the expected speed and performance. It can handle large volumes of users and transactions. It also identifies the bugs in the applications. Once the users access the applications, the tool can detect any problems. The product can easily identify whether the issue is on the client side, the application side, or at the database level.

What other advice do I have?

We highly recommend the solution for people who want to deploy large applications or applications with a lot of users. It will provide them with the necessary information to ensure the application performs as expected. We enable New Relic for the first three to six months. Once all the problems have been identified, we turn it off.

Then, we turn it on again on a particular period to see if problems can still be identified for that particular cycle. The applications we work on follow a particular cycle of operations. So, we normally turn on New Relic when we need to do a large volume of processing or complex processing on the applications.

Overall, I rate the tool a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Kuldeep Pisda - PeerSpot reviewer
Freelance Software Engineer at Self-employed
Real User
Top 5
An user-friendly solution that generates alerts whenever an anomaly is detected
Pros and Cons
  • "The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
  • "The solution needs to have staging."

What is our primary use case?

We use New Relic as an infrastructure management tool. 

What is most valuable?

The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly. 

What needs improvement?

The solution needs to have staging. 

What do I think about the stability of the solution?

New Relic is stable. 

What do I think about the scalability of the solution?

My company has around ten users for the product. 

How are customer service and support?

The tool has good support. They have big communities and forums apart from the tech support. 

How was the initial setup?

New Relic's deployment was easy. They had good documentation. 

What's my experience with pricing, setup cost, and licensing?

The solution is cheap, but prices can go up when users grow. 

What other advice do I have?

I rate the product an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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