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I use the solution in my company because one of our clients needs a tool that offers functionalities in areas like bot management and DDoS protection against attacks while specifically being able to manage attacks against their public servers by bots and against scraping. DDoS is useful for dealing with too many queries against a single entity since it can cause a business to lose revenue because the company cannot access its site.
The advanced bot detection capabilities and the reporting features in Imperva Bot Management have helped our client's organization by splitting up multiple requests from multiple IP addresses into legitimate and bad or inaccurate requests. The product also sets up the required rules and policies to block certain areas and allow what is needed.
At the moment, I am okay with the product. I haven't found something that needs to be improved yet.
I am not physically busy with any implementations associated with the product, but I will share the details of what is required in the solution with my team as soon as I figure out what is required in the solution.
Sometimes, it takes a bit of time for the technical staff of the solution to get back to our company with a resolution for our problems. The aforementioned area related to the product can an be considered for improvement.
I have been using Imperva Bot Management for two years. My company has a partnership with Imperva.
The stability of the product is good since I haven't had any problems with the solution.
The scalability of the product is high. I rate the product's scalability a ten out of ten. It is very easy to use the scalability features of the product, especially if the product is deployed on the cloud model, but it may be a different story if the tool is deployed on an on-premises model. The difficulty of using the scalability feature nude of the product arises when the client does not have the capacity to scale up.
My company deals with businesses of all sizes. One of my company's clients who uses the solution has five members and a large e-commerce environment. There are also enterprise-sized clients who use the solution.
Before I raise a question with the technical support team of the product, I have gone through all the necessary steps that I could try to resolve the issue, and I cannot go any further because of some knowledge and experience block. If I get in touch with the tool's L1 engineer, I am made to go through all the steps that I have already tried, which turns out to be a bit frustrating.
I rate the technical support a seven to eight out of ten.
Neutral
Considering the fact that I am a technical person, I rate the product's initial setup phase a nine on a scale of one to ten, where one is a difficult initial setup process, and ten is an easy initial setup phase.
The deployment can be done on a cloud, on-premises, or both models, depending on whether the product is used in a start-up or an old company.
The solution can be deployed in a couple of hours, depending on the information gathered from our company's clients. Sometimes, the deployment takes a couple of weeks because of the feedback my company gets from the client that is correct or when they take a long time to reply back to us. From Imperva's side, the deployment process is easy, but when dealing with our company's clients, the deployment phase may not be easy due to communication issues.
I rate the product price a four on a scale of one to ten, where one is a low price, and ten is a high price. The price of the product also depends on the cost of the tools offered by competitors like Radware or Citrix. Considering the current cost of Imperva Bot Management, I would say that the solution is priced correctly.
My company uses Imperva Bot Management to protect our web application against automated threats by using its areas like whitelisting and normal integration with services that are available from the tool's bot management side.
Imperva Bot Management has been effective in managing bots in both areas of our company, like our e-commerce platform and website.
The feature of Imperva Bot Management, which I found to be the most beneficial for identifying and mitigating bots in real-time, is that it helps to mitigate OWASP attacks and its abilities, like reporting data regions, going through various IP addresses, and figuring out the type of attacks.
Imperva Bot Management has impacted our company's clients' daily operations and user experience in terms of bot traffic handling since it has reduced the false positives while ensuring that it has the experience and ability to work on other problems faced by users easily. With Imperva Bot Management, I don't have to have one single person focusing on network outages or website outages because now Imperva can handle multiple queries.
Speaking about an example of a complex bot attack that Imperva Bot Management successfully mitigated, I can say that the tool did website scraping when there were over 1,00,000 queries created per second and figured out that it was a bot that was in areas like scraping and machine learning, after which the solution blocked the bot automatically and sent a notification to the administrator to say what was happening, post which the website was up and stable.
I rate the overall tool an eight and a half out of ten.
I am impressed with the product's automatic bot mechanism. It also gives us the control to create our own custom bot rules.
The tool needs to include artificial intelligence and machine learning. It also needs to improve profiling.
The tool is stable.
The product's setup is pretty easy.
The tool's pricing is good.
The solution is a reliable product. I would rate the tool an eight out of ten.
