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Owner at E&L Techncial Solutions, Inc.
Reseller
Top 20
Easy to monitor and configure alerts
Pros and Cons
  • "The security engine is effective at catching potential threats."
  • "Implementation in a beta environment is necessary before rollout to the larger community."

What is most valuable?

It's very easy to monitor and configure alerts. So, it's a pretty good product, actually. Therefore, the most valuable feature for me is the alert and what it catches, the security engine on it.

What needs improvement?

There is room for improvement in terms of customer support and service. Just getting a hold of support and the time it takes for assistance is sometimes challenging.

Other than that, the complexity of the GUI can also be improved. 

What do I think about the stability of the solution?

We installed it 18 months ago, and it updates itself. Therefore, the stability of the solution works fine. 

What do I think about the scalability of the solution?

The scalability of the solution is great. It is self-explanatory. 

How was the initial setup?

It's a pretty straightforward installation. It takes a little learning on the GUI interface, but once you get a feel for it, it's a simple installation. 

What about the implementation team?

Deployment is easy. You just get the MAC address or the computer name and send them an email, or you put a file on the execute the file, and the stuff comes right down. It's a very simple deployment.

What's my experience with pricing, setup cost, and licensing?

Pricing-wise, they're in the middle of the scale, so I would give them a seven and a half. The solution has a reasonable price point.

Which other solutions did I evaluate?

I install high-end wireless networks, low-voltage cabling, and computer services for high-net-worth people and businesses. From dealing with networking products, I typically deal with different vendors. 

What other advice do I have?

It's best to implement the solution in a beta site first with a small group of people so you understand the logic behind the installation process. Once that's done and you have an understanding of it, it's seamless to install and use the solution. 

You can't just pull it out of the box and roll it out to people. It just doesn't work that easily. So, definitely install it in a test environment or beta environment and then roll it out to the larger community.

Overall, I would rate the solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head of Alliances at a financial services firm
Real User
Top 5
Integrates well with users' active directories but limited multi-layer protection
Pros and Cons
  • "Dell Data Protection has a decent service and integrates well with users' active directories."
  • "Whenever we talk about reporting, I have a chance to look at the reporting, and in my opinion, it's not user-friendly."

What is our primary use case?

One use case was with a public sector company with a lot of Dell infrastructure and choosing to use Dell Data Protection. They also used other data services for analytics. They could connect and integrate both systems, but it was not easy, especially when extracting data from SAP. Integrating data extracted from SAP with Dell Protection was complicated, but it was possible. 

How has it helped my organization?

Dell Data Protection integrates with active directories and has a zero-trust kind of policy for data access, but they don't have a multi-layer kind of protection. 

What is most valuable?

Dell Data Protection is reasonable. They have a decent service and integrate well with users' active directories. Moreover, we had some processes where we evaluated all data protection services, and it seemed interesting.

What needs improvement?

Dell's virtual tape libraries are not really good— their data protection is based on replication and backup. However, it can be expensive for clients, especially when we are talking about their enterprise plans. They don't do any virtualization of the data, and their recovery point for virtual machines is not the best. Although they pair well with VMware for that, if you're relying solely on Dell protection, it could be an issue.

We do have good monitoring and reporting for that. However, I think that the granularity of the product could be improved. Because you pretty much have a few super expensive plans, even the more basic ones. Even when it comes to app data security, it's not good. They have a few options, like monitoring backups for all tier-one applications.

We do have good visibility control, but there's one thing. Whenever we talk about the reporting, I had a chance to look at their reporting, and in my opinion, it's not user-friendly. That can be a problem.

For how long have I used the solution?

I had some experience with Dell Data Protection and Endpoint Security Suite while working at Microsoft

How are customer service and support?

In Latin America, the customer service and support team is quite good. Dell has good support in Latin America, especially in Brazil.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is not complicated. The integration with other platforms is complex.

Which other solutions did I evaluate?

Dell Data Protection is not a direct competitor of Denodo but rather competes more with Purva. I also believe Inerva provides the best data protection service among these companies, as its security processes are enhanced with machine learning technology, which is quite impressive.

What other advice do I have?

Overall, I would rate the solution a five out of ten. It's operational and helps, but it's not top-notch. If you're looking for a more basic and less mature platform, it could be a good fit.

Disclosure: I am a real user, and this review is based on my own experience and opinions.