We use the solution to patch our servers. We also use it to monitor and fix vulnerabilities.
The patch management has been very smooth. It has reduced deployment time. The solution has reduced a lot of work hours. There's a lot of automation available. The tool also gives us access to third-party updates. We don't have to use multiple solutions. Through a single platform, we can deliver and cover our entire infrastructure.
The vulnerability assessment is great. We can use it to fix all the vulnerabilities before we get them from our internal security team. It reduces a lot of false alerts. We have an option for a manual fix and an automatic fix. It clearly distinguishes what can be done by an automatic fix, which the tool can do, and what needs manual intervention. The tool gives us the steps to fix it.
The automated vulnerability fixes, test deployment of patches, and the baselines are valuable. We can set a baseline or whatever we recommend and ensure the systems adhere to the baseline. The solution helps us figure out vulnerabilities and fix them. It's not an active threat-hunting tool. We use the asset management capabilities in our service desk platform. It is really good. It is beneficial since we can fix vulnerabilities.
The reporting feature has helped us in compliance and risk management. We can have custom reports. I can schedule reports. We must find baselines and accordingly use them to fix some of our requirements. The solution has reduced our response time to critical vulnerabilities. We have a patching window. The tool has enabled us to get all our machines in a compliant state.
The user interface is the only drawback of the product. The user interface must be more fluid and interactive. In this age, we get customizable and lightweight pages. The designer that one of our team managers has is pretty old. The product must support different versions of Linux, like Azure Linux and Amazon Linux.
I have been using the solution for more than one year.
The tool is scalable. We use the product for around 5000 assets. We have three to five administrators to manage the solution.
The support we get from ManageEngine is good.
The initial setup is straightforward. To deploy the product, we deploy the agent on the machines. We can discover it from the AD. It automatically works. We took three to four days to deploy the tool. There is very minimum maintenance.
I see an ROI on the product.
The price is very reasonable. It is quite cheap compared to other tools. It differs for every organization.
I will recommend the solution to others. It's a nice tool to use. Overall, I rate the product a nine out of ten.