Share your experience using Egnyte

Our primary use case for Egnyte Connect is file sharing for our client support team. We're a software company that works with commercial real estate and corporate companies, and we needed a cloud-based secure solution for them to upload their leases, as well as any lease documents and financials. 

We have received positive customer feedback about Egnyte Connect. Our customers find it very easy to use.

Egnyte Connect's low price is its most valuable feature for us. Our company does not house any servers in our infrastructure. Everything we do is cloud based, which is why we went out and looked for a service like Egnyte Connect. We found it a lot more user friendly than Dropbox, for example. We also felt that its security was a little bit stronger than what Dropbox offered.

It would be nice to see an integration of using an active directory to validate and authenticate users on our end as well as on the client user's end.

I have been using Egnyte Connect for four to five years. 

Egnyte Connect is extremely stable. 

As we continue to grow, I think that Egnyte Connect's scalability will be a non-issue for us. 

We currently have 10 users, including myself. Eight of those users are abstracters that collect, for example, a commercial lease to rent an office. Their job is to read that lease and enter data into our software. They are the ones that use Egnyte Connect on a day-to-day basis.

The solution does not require any maintenance. Egnyte Connect pushes software updates automatically, which means that there is nothing that needs to be done on our end.

We previously used Dropbox and found the user interface confusing on our end. We also felt that the pricing was a little high, which is why we abandoned Dropbox years ago.

The initial setup is simple. Our client support teams are located in Dallas and Houston and our CTO simply deploys it remotely to any new employee that comes on board that will be interfacing with a client. The new employee does not need to do anything on their end. Everything will already be prepopulated on their laptops.

Deployment takes minutes. All the new employee has to do is download it and create their login and password and they are off to the races.

I would say that we have seen a return on investment in that our customers are happy with how simple it is to upload content and feel safe that it is going into a secure environment.

We pay for Egnyte Connect on a monthly basis. On a scale from one to 10, one being worse and 10 being the best for licensing cost, I would give Egnyte Connect an eight.

There are no additional costs beside the standard licensing fee. 

From a small firm perspective, Egnyte Connect is simple, it is easy to get users up and running the same day, and I have nothing negative to say about the software. I can't speak to how Egnyte Connect would operate in a midsize company or even a large Fortune 500 company, but, from our perspective as a small business, it is fantastic.

For us, security was front and center. Usability was also important and took second place. Next, we asked "Is it simple and easy for anyone to quickly learn how to use it?" Egnyte Connect checked that box. Third place for us was price. We liked the fact that they charge on a monthly basis so there is not an annualized upfront fee that we pay.

It's our main file share solution.

It's way better than the DFS file sharing we were using previously, which was on-premises and taking up storage space. It's probably around the same price as competitors, however, overall, I would say from what we've seen, it works a hell of a lot better.

The sharing ability is great.

The licensing has been very good overall. 

It's got a lot of bells and whistles. You can really do a lot of cool things with it in terms of being able to co-author and share documents with users that are not in your organization.

It's much more user-friendly than its competitors.

The solution is stable and offers good performance. 

It's a scalable product.

We have a pretty good relationship with Egnyte, where if we ask for something, we get it. We've been asking things from them for the past two years, and they've been building it for us. As of right now, I have everything that I and my team need.

I've been using the solution for a few years. 

The performance and stability are good. There are no bugs or glitches. It doesn't crash or freeze. 

I remember there being two small downtime issues. That said, that's what happens when you're using cloud software. There was nothing that was prolonged. 

The scalability is fine. When we need to buy more space, we buy more space.

We have 2,000 users. Everyone in our company uses Egnyte. That's anywhere from the onsite facilities technicians to the CEO. Everyone uses it.

It will stay at the size it is right now, unless we buy more properties. We do not have plans to increase usage. The only thing that's going to grow is how much space we buy.

Technical support is great. Whenever we have a problem, it's generally resolved in a very small window. I'm very happy with how they operate.

Positive

I don't know the reasons the company chose this product. I wasn't the person that brought it in.

The setup was about a year-long project, and it was pretty straightforward. Their consultants or their implementation team handled most everything. We were just providing them with what they needed.

We have two or three people that are able to deploy and maintain the solution. 

Their service implementation team worked on it. We didn't hire any consultants. We used internal staff.

It's hard for me to say if there's an ROI.

We pay a yearly licensing fee.

We also sometimes pay for things through their customer service team. If we want something built or if we want something that's outside the box, or if we develop scripts for us, then we'll pay. However, we don't have to do that.

I'd rate it a three out of five in terms of affordability.

Other solutions were likely evaluated. However, I don't know what we looked at.

We have a business relationship with Egnyte.

We're using the latest version.

If you're looking for a solid cloud DFS solution, I would highly recommend Egnyte. They really have a terrific package, and they're always making it better. Their release schedules are pretty solid, and they're always coming out with new features. They're creating features that are valuable as opposed to not just having everything you could possibly have. They do a pretty good job of doing road mapping to ensure that what they're implementing will be useful to their clients. 

I'd rate the solution nine out of ten.