Share your experience using IBM OpenPages

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 83,000+ reviews on PeerSpot:

Olawale Ayuba - PeerSpot reviewer
Head Management GRC and Privacy Solution at a tech consulting company with 11-50 employees
Reseller
Top 5Leaderboard
Enables us to manage global workflow and users' relationships with the links

What is our primary use case?

We use the solution for IT governance, risk management, and office management.

We are looking at users' status in the IT risk bank links IT assessment risk assessment. IBM software has a risk register and something with risk controls. It is a new area for us. We are actively marketing this solution.

The dashboards are very good. It shows the entire 360 risk view. We can manage global workflow and users' relationships with the links. The document management feature is also very good. It's easy to use and manage.

What is most valuable?


What needs improvement?

IBM can provide expertise in support and implementation rather than third-party SaaS. The pricing could also be improved.

For how long have I used the solution?

I have been using IBM OpenPages for three years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The solution is scalable. We cater the solution to enterprise businesses.

How are customer service and support?

Getting a response is challenging.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used OneTrust. It is best for data privacy and IT risk. For GRC, like professional risk audit management, IBM OpenPages is best.

How was the initial setup?

The initial setup is easy because it's a SaaS solution. Everything is on the web.

What's my experience with pricing, setup cost, and licensing?

IBM OpenPages is pricey.

What other advice do I have?

While the solution itself is stable, successful implementation requires a skilled partner. They'll guide you through deploying and integrating IBM OpenPages, ensuring you achieve your desired ROI.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Flag as inappropriate
Principal Consultant at a tech services company with 51-200 employees
Consultant
Top 20
A scalable product that provides an intuitive interface and excellent AI capabilities
Pros and Cons
  • "The product’s interface is very intuitive."
  • "The solution must allow customization in reporting."

What is our primary use case?

We use it for enterprise risk management, operation risks, and privacy risk management. We also use it for ESG.

What is most valuable?

The product is part of IBM. They are a world-leading technology company. The product’s interface is very intuitive. The solution has also launched AI capabilities, which are valuable.

What needs improvement?

The solution must allow customization in reporting. The reporting tool is world-class, but it must be customizable. We cannot use it as a self-service tool. We must understand the reporting model to use it. It can get a bit technical.

For how long have I used the solution?

I have been using the solution for 11 to 12 years.

What do I think about the stability of the solution?

The stability depends on the concurrent usage. It depends on how many users are logged in at the same time and what features they are using. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability an eight out of ten. It is great at scaling up. I haven’t encountered any issues.

How was the initial setup?

The initial setup is not very complex. It has a standard GRC software setup backed by traditional RDBMS databases.

What's my experience with pricing, setup cost, and licensing?

The solution is not cheap. It is somewhere between moderate and expensive. It might not cater to small and medium enterprises. It is slightly expensive.

What other advice do I have?

We are partners. Overall, I rate the product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate