We use the solution for multi-factor authentication.
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We use the solution for multi-factor authentication.
The solution helps with workforce authentication. The security provided by the product is valuable. It is easy to use the push notifications. They improve user experience. The integrations are good.
The product must enable administrators to restrict the privileges of remote users.
I have been using the solution for three months.
Support is very good.
Positive
The initial setup is easy. The deployment took two hours. I deployed the tool myself. I took a course on WatchGuard AuthPoint to configure it.
I will recommend the product to others. We can integrate the tool with a firewall and secure it. Overall, I rate the solution an eight out of ten.
We had a client needing strong security measures for their VPN users. They already used WatchGuard VPN, so to add extra security, we recommended upgrading their basic subscription to include multi-factor authentication (MFA) with AuthPoint. It was seamless, applying the license, adding users, syncing with the local gateway, then Active Directory, and the user groups. And it was as easy as that.
I primarily use AuthPoint for the authentication feature, and it can also do mobile device authentication and more.
The token-based two-factor verification (2FA) for user logins is valuable. It's the primary reason we use AuthPoint, and I find it very effective.
I did reach out to WatchGuard for some features I'd like to see. I have a security license where AuthPoint could be used as a secondary authenticator for Office 365 users.
It would be great to leverage AuthPoint for external authentication for Office 365, especially since some users prefer familiar tools, even with Microsoft's recent 2FA rollout.
Additionally, I'm currently testing WatchGuard EDR, and I'd love to see full visibility into the cybersecurity status of assets, including vulnerabilities.
I have been using it since August this year.
I faced no issue whatsoever. AuthPoint has been incredibly stable, with no lag, crashes, or downtime.
Scaling is very simple. When I need to add users for our MFA (multi-factor authentication), I just purchase additional licenses from WatchGuard directly or through partners like Amazon. Entering the license key updates my subscription and expands my user base. We recently scaled from one user to ten, and I expect to have at least twenty in the near future.
I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help us.
Their accuracy has been impeccable, and their speed is fantastic. They're very responsive and technically competent. When I faced an issue configuring my CMITsec (local machines not pulling licenses from the IPSec server), it was a simple fix. The support technician walked me through the steps, and identified a missing firewall rule on port 22, and it was resolved within 15 minutes. Case open, case closed! The issue was fixed quickly.
Positive
The initial setup with AuthPoint was very easy. I simply logged into WatchGuard Cloud, entered the license, and attached it to the necessary firewall. The wizards were clear and straightforward, with no guesswork involved.
Once I configured the gateway and put it on a server, the configuration for specific features, like the Redis server, was clearly outlined. Everything went seamlessly.
It only took me around three hours! I needed a couple of support calls for questions that weren't explicitly covered in the instructions for advanced features, but the overall process was smooth and quick.
I handled the deployment entirely in-house. As an SSP supporting our clients, we take care of these things ourselves.
It was just me for the deployment process. I'm the head IT assistant, so I manage these kinds of deployments.
We saw a very high ROI. Since we started reselling and using WatchGuard as our flagship, it's evolved beyond firewalls to a SaaS platform offering comprehensive cybersecurity.
This allows us to sell its value and market the products to customers, earning profit through our markups. Additionally, WatchGuard's excellent support and service quality contribute to our company's overall return on investment. We trust them and they are reliable.
The pricing seems great. It's tied to the firewall subscriptions, with one-year and three-year options available.
My only concern is the segmentation of services, which I understand is common in SaaS. If I want most security features, like vulnerability scanning, it's not included in the basic package. It requires purchasing EDR, which gives endpoint detection but only limited asset management (physical hardware and software info, user list, malware) and no performance scanning. To get full features, I need Total Security, which combines everything into one payment.
I'd suggest to read the documentation carefully. Reading the manuals is crucial. WatchGuard is detailed and clear, even for non-technical users. Its support team is also fantastic if you need further assistance.
The manuals cover everything from basic setup to advanced features like Intrudy WebUI and console monitoring. It's truly simple and straightforward.
Overall, I would rate the solution a nine out of ten.
