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PeerSpot user
Founder/Principal at InnoVelocity
Integrator
Top 5
We moved our clients from Intalio BPMS to Bizagi
Pros and Cons
  • "With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves."
  • "Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds."

What is our primary use case?

InnoVelocity is a leading independent specialist with Bizagi, with 12 expert consultants throughout the US having successfully delivered projects for 20+ customers over six years. InnoVelocity offers consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships, and a full suite of services including Modeling/Analysis/Audit, RPA Implementation, BI/Analytics Implementation.

How has it helped my organization?

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas, and Manufacturing. In common with all of these, the ease of use and agility of the product have allowed for rapid response to regulatory changes, and the visibility/data/reporting and built-in history tracking ensure appropriate documentation to demonstrate compliance.

What is most valuable?

Bizagi offers great ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.

What needs improvement?

Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds. Bizagi has been recently slowing down the pace of these changes and investing more in QA and support to address this concern, and we have seen some improvement in this area.

For how long have I used the solution?

We have been using the solution since 2015.

What do I think about the stability of the solution?

Stability has been improving of late with the aggressive investments Bizagi is making in support and QA.

What do I think about the scalability of the solution?

InnoVelocity has experience with enterprise-wide on-premise implementations of Bizagi and noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi is ending support for on-premise installations and moving all present and future customers to cloud, which runs on Azure.

How are customer service and support?

Customer Service:

The US Customer Success team is top notch and ensures that needs are proactively addressed.

Technical Support:

A support team is available with different levels of SLA/response through a ticketing system.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its ease of use.

What about the implementation team?

InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up for the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place. Bizagi has been emphasizing their own professional services of late and is growing this team.

What's my experience with pricing, setup cost, and licensing?

The value proposition of the product compared to its competitors is strong. The usage-based pricing model is a better value for larger organizations with many users. Smaller companies looking for a lower-cost perpetual license may be advised to explore other options.

Which other solutions did I evaluate?

When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: InnoVelocity is currently the leading US implementation partner for Bizagi, with 12 expert consultants throughout the US, InnoVelocity partners closely with customers to help them launch successful Digital Transformation programs - offering consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships.
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PeerSpot user
Principal Consultant - DPA at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
Supports various modelling types, has helpful technical support, and offers many features
Pros and Cons
  • "It brings transparency and 360-degree views of end-to-end processes."
  • "Simulation is one area that is a bit complex."

What is our primary use case?

I am part of an IT service organization and working in capacity of Advisory Consultant where various customers seek advice for Business Process Analysis. The primary use case is Business Architecture Modeling, however, I've suggested ARIS BPA as an upstream to many implementations. 

I have used ARIS Architect, Designer, and ARIS Connect for various other models to complete overall Enterprise Architecture Modeling be it Applications Models, Information/Data Models or Technology/Infrastructure Models. 

ARIS-Solman Integration is another useful use case when it comes to ARIS BPA.

How has it helped my organization?

ARIS BPA supports various model types for business processes, customer journeys, organizational charts, applications, information, and technology views along with product and service views. It brings transparency and 360-degree views of end-to-end processes. 

Also, it avoids needing heavy documentation to maintain attributes/properties of processes, organization units, roles, positions, applications, systems, data clusters, and products and services. This list is still not comprehensive. We can easily customize attributes based on our needs and keep the information up to date. This is another important benefit that ARIS BPA has bought.

What is most valuable?

ARIS BPA provides a variety of features, however, the feature to look at the same model from a different perspective is amazing. We can show the information/view which is relevant to specific stakeholders. This also helps to avoid creating multiple views of the same model and saves a lot of time. 

Also, creating various queries, ad-hoc queries, and reports (what you see what you get) helped us in analyzing the information which is captured on these ARIS models and helped with rapid impact analysis for our application and role rationalization project.

What needs improvement?

Simulation is one area that is a bit complex. Nowadays, we are talking of digital twins. We should have simulation functionality offered in a simple way and promote process twin. Also, dashboarding is another important area where some other BI tools provide very aesthetic looks to different dashboards (e.g. PowerBI) - although ARIS Process Mining can bring us that. 

In ARIS BPA, if we are providing a dashboarding feature, aesthetics could be improved and dashboard templates can be added for easy and quick consumption.

For how long have I used the solution?

I've used the solution for more than ten years.

What do I think about the scalability of the solution?

This can be easily scaled. They have 3 editions that start with a Basic, Advanced and an Enterprise edition. Basic provides all essential features like modeling, sharing and optimization. Advanced will give comprehensive features, provides full flexibility of method and access control. Enterprise addition is complete stack, provides full configurability and integration capabilities.

How are customer service and support?

Customer service and support are flexible and help to guide you through simple queries. If you are implementing the first time, they can assist. For complex implementations, you can always count on them to meet your needs.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used various other solutions as well. However, ARIS BPA provides 200+ model types that give me the flexibility to use different models depending on the context.

How was the initial setup?

The initial setup was not that complex; we could manage it with an installation guide. ARIS Connect is plug-and-play. It is a SaaS offering.

What about the implementation team?

We have implemented everything in-house.

What's my experience with pricing, setup cost, and licensing?

ARIS BPA provides complete suites when it comes to the discovery, design, and analysis phases of implementation. Therefore, the cost it has is just not for modeling. The licensing models are very innovative. You can go with whatever it suits to your organization. The environment starts with basic and moves on to advanced and up to an enterprise-level offering.

Which other solutions did I evaluate?

I have evaluated multiple other options before selecting ARIS BPA, however, I would prefer not to disclose the product names.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.